Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,008 Reviews)
Rating breakdown 1,008 reviews
5 Stars
782
4 Stars
102
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
3
Solid modem but quirky
on June 29, 2023
Posted by: Shearborn
Minus one star for confusing directions. Ex, not every internet carrier automatically recognize/enable this modem. I finally figured out that I had to contact my carrier's technical support before I could do anything else. You (the owner of the modem can NOT change user name. The use of the same username on every modem sold weakens security of your network. How dumb is that??
Minus another star: after connection completed and two ORBIs set up the internet connection occasionally hesitates. Has to be ORBIs, right? Nope. Happen when I ethernet straight into modem. Nice
Minus another star: after connection completed and two ORBIs set up the internet connection occasionally hesitates. Has to be ORBIs, right? Nope. Happen when I ethernet straight into modem. Nice
Response from netgear.comBy Consumer Affairs, June 30, 2023
Hi Shearborn,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Michael Shandler
Verified Purchase:Yes
Finally got my own modem! Coupled with Orbi routers.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear modem great
on June 16, 2023
Posted by: Dave Wyland
Great product, easy to set up, great app for use. Definitely would recommend
Written by a customer while visiting netgear.com
Customer Rating
5
Works great so far
on June 14, 2023
Posted by: Anonymous
This is my 3rd Netgear modem and I have not been disappointed. The Netgear Router I purchased at the same time is giving me issues. Tech support hasn't gotten back with me in several days now.
Written by a customer while visiting netgear.com
Customer Rating
5
Mr
on June 14, 2023
Posted by: CW Long
We had been using a combined modem/router for almost 4 years. It was not delivering what our provider was making available to us. The Nighthawk was recommended with a couple of others. We chose the Nighthawk, installed it and were up and running in no time. Also, it runs a lot cooler (less power)!
Written by a customer while visiting netgear.com
Customer Rating
5
Superb Modem
on June 13, 2023
Posted by: Anonymous
Another quality product from NETGEAR. So easy to set up and works like a dream, Like all their products. After 5 or 6 NETGEAR products I cannot imagine I would ever buy another brand of networking technology.
Written by a customer while visiting netgear.com
Customer Rating
4
Bought two
on June 4, 2023
Posted by: RobertN
My internet often drops some days and I'm not sure it's the modem or the internet company.
Written by a customer while visiting netgear.com
Customer Rating
5
Efficient and Powerful
on June 2, 2023
Posted by: Anonymous
Easy to set-up and Nighthawk has enabled faster connectivity.
Written by a customer while visiting netgear.com