Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,007 Reviews)
Rating breakdown 1,007 reviews
5 Stars
782
4 Stars
101
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
5
Smooth Sail Signal
on July 20, 2023
Posted by: Michael Christmas
Definitely was the cure to my drop signal issues and now our connection is steady strong woo-hoo
Written by a customer while visiting netgear.com
Customer Rating
3
Dissatisfaction
on July 19, 2023
Posted by: Anonymous
I bought this modem because it had four ports but it only seemed to ever really work on two of the ethernet ports. Whenever I had all four plugged in there was always two or three that didn't work.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Nighthawk Modem
on July 14, 2023
Posted by: Anonymous
Really enjoying this modem, also have the Nighthawk Router, made major improvements to our internet
Written by a customer while visiting netgear.com
Customer Rating
5
Solid buy
on July 12, 2023
Posted by: Anonymous
Works great, customer service is helpful, and I’m saving a ton by not renting from my ISP!
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome speed
on July 7, 2023
Posted by: Glenn
Had a netgear nighthawk router with a midco modem. Midco telling me that is the latest and greatest modem they have. When I got the netgear nighthawk modem my speeds increased dramatically! And my ping dropped way down
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear is the best
on July 4, 2023
Posted by: Tamika
Very easy to set up. I had a couple of questions and customer service went above and beyond to help me. I am a Netgear user for life!
Written by a customer while visiting netgear.com
Customer Rating
5
CM200 Review
on June 29, 2023
Posted by: French
Works like a gem so far. No disconnects (although it's only 5 days old). Xfinity was a pain though but that's Xfinity.
Written by a customer while visiting netgear.com
Customer Rating
3
Solid modem but quirky
on June 29, 2023
Posted by: Shearborn
Minus one star for confusing directions. Ex, not every internet carrier automatically recognize/enable this modem. I finally figured out that I had to contact my carrier's technical support before I could do anything else. You (the owner of the modem can NOT change user name. The use of the same username on every modem sold weakens security of your network. How dumb is that??
Minus another star: after connection completed and two ORBIs set up the internet connection occasionally hesitates. Has to be ORBIs, right? Nope. Happen when I ethernet straight into modem. Nice
Minus another star: after connection completed and two ORBIs set up the internet connection occasionally hesitates. Has to be ORBIs, right? Nope. Happen when I ethernet straight into modem. Nice
Response from netgear.comBy Consumer Affairs, June 30, 2023
Hi Shearborn,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com