Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,008 Reviews)
Rating breakdown 1,008 reviews
5 Stars
782
4 Stars
102
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
1
Nighthawk CM-1200
on August 30, 2023
Posted by: TAB
The first week performance so far has been adequate for my cm 1200 modem, paired with a net gear router. Disappointing dropouts over web browsing has lead to a four star rating, as this has happened way too often. Also slow upload on some apps used as well.
Response from netgear.comBy Consumer Affairs, September 1, 2023
Hi TAB,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Disappointed
on August 22, 2023
Posted by: Malkia Ra
2 stars (for whatever reason, I am unable to leave a 2-star review)
Admittedly, I am no techie. I was under the impression the four ethernet ports would allow for multiple devices to be connected; what a rude awakening I received when tech support told me this modem doesn't allow that, which created a nightmare when setting up my Orbi mesh system. What a pain it was to have to completely disconnect and restart the modem, due to me having more than one device connected in the LAN ports. Not to mention, the modem stopped receiving the signal from Xfinity, which caused me to have to reset the device. It has only been installed 1 month and 1 day. Would not recommend.
Admittedly, I am no techie. I was under the impression the four ethernet ports would allow for multiple devices to be connected; what a rude awakening I received when tech support told me this modem doesn't allow that, which created a nightmare when setting up my Orbi mesh system. What a pain it was to have to completely disconnect and restart the modem, due to me having more than one device connected in the LAN ports. Not to mention, the modem stopped receiving the signal from Xfinity, which caused me to have to reset the device. It has only been installed 1 month and 1 day. Would not recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
3.1 fast
on August 17, 2023
Posted by: ValZ
I've had the Netgear Hawk for over 3 years, and I absolutely love it. I'm looking forward to getting the Orbi mesh system in the mear future.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup; great performance l
on August 10, 2023
Posted by: Rex
The CM1200 is a replacement for enhancing our wifi performance. We have not been disappointed!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy to install, works great.
on August 10, 2023
Posted by: Bayouwayne
Netgear CM1200 works great. Would have been easier to install except cable service was bad at the time.
Written by a customer while visiting netgear.com
Customer Rating
5
great customer service
on July 30, 2023
Posted by: Jess Watanabe
The new modem was easy to install. Your customer service person gave me all the details I needed to give to my internet provider.With out your customer services help this process would have been a lot more difficult since I live in an area where I have limited cell phone service without internet.
Written by a customer while visiting netgear.com
Customer Rating
5
Works Amazing!
on July 28, 2023
Posted by: karynsart
My household needs a great Modem for all that we do and the NETGEAR nighthawk does the job. Works amazing. We have multiple devices running at all times. Internet speeds are very high. Great for work, scchool, and gaming! No lagging on devices. Work amazing!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy and works great
on July 26, 2023
Posted by: Rick
Very simple to update my Spectrum internet to 1 gig speeds. Went with a new Orbi 960 to go with it.
Written by a customer while visiting netgear.com