Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(997 Reviews)
Rating breakdown 997 reviews
5 Stars
774
4 Stars
100
3 Stars
48
2 Stars
22
1 Star
53
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
4
Netgear modem
on March 15, 2023
Posted by: HP
Purchased the CM1200 to replace a Gateway from Xfinity; why rent a necessity that’s so basic it’s never turned off.
Written by a customer while visiting netgear.com
Customer Rating
5
A good deal
on March 16, 2023
Posted by: Kent L
Faster than my previous modem. Great help from support staff solving an installation issue (local).
Written by a customer while visiting netgear.com
Customer Rating
5
One of the best
on March 18, 2023
Posted by: Nicole
I have to admit I was very spectical about getting this due to the fact we have had so many internet issues at my house. I went ahead and bought this and omg I am so happy I did I get the speeds I’m supposed to and everybody in the house is happy
Written by a customer while visiting netgear.com
Customer Rating
4
Required multiple Comcast queriess
on March 21, 2023
Posted by: Daniel Mickish
Required multiple Comcast queries to finally register!!
Written by a customer while visiting netgear.com
Customer Rating
5
Needed a faster cable modem
on March 24, 2023
Posted by: R. White Jr
Replaced a Arris cable modem with this, so far so good.
Written by a customer while visiting netgear.com
Customer Rating
5
Better than the cable company modem
on April 5, 2023
Posted by: Paul Auge
First owning my own cable modem is awesome. More consistent and faster than the Sparklight rented modem.
Written by a customer while visiting netgear.com
Customer Rating
1
Not very reliable
on April 19, 2023
Posted by: Angel Machon
It keeps loosing connectivity. Spend a little more in some other modem more reliable.
Response from netgear.comBy Consumer Affairs, April 20, 2023
Hi Angel,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you when experiencing connectivity issues with your device: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you when experiencing connectivity issues with your device: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Good stuff but......
on May 16, 2023
Posted by: Sp00k
If using Cox in Arizona, you need to set this value on the Connection page:
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Set this to 210000000, save and the router will reboot. The default scan start is too high and this allows your downstream to stay fully locked without getting "window violations" which will make the Downstream light blink constantly as well as make your life painful with constant re-syncs.
Written by a customer while visiting netgear.com