Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(997 Reviews)
Rating breakdown 997 reviews
5 Stars
774
4 Stars
100
3 Stars
48
2 Stars
22
1 Star
53
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
2
Buggy port aggregation
on February 18, 2020
Posted by: MarkOfWA
A higher rating is justified when port aggregation is more reliable. A model with at least one 2.5Gbps, 5Gbps, and 10Gbps port would have been better.
Response from netgear.comBy NETGEAR Team, February 19, 2020
Hi MarkOfWA,
Thank you for your review and feature suggestions. You may list suggestions on our Idea Exchange: https://community.netgear.com/t5/Idea-Exchange-For-Home/idb-p/idea-exchange-for-home
Thank you,
NETGEAR Team
Thank you for your review and feature suggestions. You may list suggestions on our Idea Exchange: https://community.netgear.com/t5/Idea-Exchange-For-Home/idb-p/idea-exchange-for-home
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
easy to install
on May 24, 2020
Posted by: Anonymous
Very nice modem with clear installation instruction. My ISP is Comcast so everything is automatic as I don’t have to call Comcast to report the new modem.
Written by a customer while visiting netgear.com
Customer Rating
3
No link aggregation to RAX devices
on July 31, 2020
Posted by: Acheatham
Gender:Male
Length of ownership:3 months
I've had the Cm1200 (couple with an RAX120) for three months now. Thus far it has been reliable, maintaining a constant uptime with no issue. Speeds to the router are consiststently over 900Mbs with a cat6 cable. Unfortunately the link aggregation that is advertised does not work well. When it works speeds reach up to 1.2Gbs however this only last for a couple hours and then speeds drop to 20-30Mbs. I and several others have raised this issue to Netgear however after several months there is still no fix. This is a solid modem, I just wish all features worked as advertised. If Netgear fixes the issue this device would definitely be 5 star.
Response from netgear.comBy NETGEAR Team, August 3, 2020
Hello.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your Ethernet port aggregation. This resource should help you " How do I set up Ethernet port aggregation on my NETGEAR Nighthawk Multi-gig Speed Cable Modem?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your Ethernet port aggregation. This resource should help you " How do I set up Ethernet port aggregation on my NETGEAR Nighthawk Multi-gig Speed Cable Modem?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
2
Unreliable
on November 10, 2020
Posted by: Freddy Cuba
Item dosent perform well, I was given the excuse its my carrier, purchased a diferent modem and I have no problems
Response from netgear.comBy Consumer Affairs, November 12, 2020
Hi Freddy Cuba,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you
Written by a customer while visiting netgear.com
Customer Rating
1
Avoid at all costs!!
on December 4, 2020
Posted by: Matt
Bought into all new Netgear equipment and this was a disaster! Problematic hardware and Netgear refuses to acknowledge the issues or support their customers!
Response from netgear.comBy Consumer Affairs, December 8, 2020
Hi Matt,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Nighthawk CM-1200
on August 30, 2023
Posted by: TAB
The first week performance so far has been adequate for my cm 1200 modem, paired with a net gear router. Disappointing dropouts over web browsing has lead to a four star rating, as this has happened way too often. Also slow upload on some apps used as well.
Response from netgear.comBy Consumer Affairs, September 1, 2023
Hi TAB,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Fredrick
Verified Purchase:Yes
Activated the modem with Spectrum and it worked for 16.5 hours. Then it started rebooting over and over. Spectrum didn't see anything wrong other than the modem connecting and reconnecting. I went back to my 9-year old modem (also Netgear CM500).
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Modem!
on October 5, 2024
Posted by: Matt R
Very easy setup! My internet is now faster than ever, and the best part, no more rental fee from Xfinity!
Written by a customer while visiting netgear.com