Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(997 Reviews)
Rating breakdown 997 reviews
5 Stars
774
4 Stars
100
3 Stars
48
2 Stars
22
1 Star
53
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
2
Not a good cable modem, Not consumer friendly
on July 14, 2020
Posted by: Rdover1
Gender:Male
Length of ownership:1 week
This is pitched as a consumer model. 4 Gigabit ports! It's a nightmare to setup and doesn;t work with most cable providers the way it is marketed. You can ONLY use 1 channel as cable provider only enable 1 channel and it doesn't have internal channel sharing. So if you want to plug anything in other than a router you can't. You have to buy a router on top. If i'd known this I would never have bought it. It is also super slow to do a handshake from reset. It's the slowest modem for this I've ever had. Maybe this is part of DOCSIS 3.1 but if so the technology just isn't ready yet or Netgear is really bad at it.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
3
3 Ethernet jacks non-functional
on January 15, 2020
Posted by: Swineshead
This LOOKS like it has 4 Ethernet jacks in the back. After a long conversation with several tech support agents, it was revealed that three of these jacks are non-functional. My previous modem had one WAN and four Ethernet jacks, all fully functional.
Response from netgear.comBy NETGEAR Team, January 16, 2020
Hi Swineshead,
Thank you for your feedback. Your concern is due to link aggregation. This set up is meant to allow for the top speeds. More information can be found on the product page: https://www.netgear.com/home/products/networking/cable-modems-routers/CM1200.aspx/?cid=us-nh-cable-fb-cpc
Thank you,
NETGEAR Team
Thank you for your feedback. Your concern is due to link aggregation. This set up is meant to allow for the top speeds. More information can be found on the product page: https://www.netgear.com/home/products/networking/cable-modems-routers/CM1200.aspx/?cid=us-nh-cable-fb-cpc
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Defective
on January 10, 2024
Posted by: loft
Spent hours with tech support only to have the modem be deemed
Written by a customer while visiting netgear.com
Posted by: GoBulls
Verified Purchase:Yes
Spotty/frequent signal drops, was supposed to be an upgrade to an old modem, but the old modem performed better than this new one.
No, I would not recommend this to a friend.
Response from netgear.comBy netgear, netgear, April 1, 2024
Hi GoBulls,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CM1200 dropping signal. This troubleshooting resource should help you: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CM1200 dropping signal. This troubleshooting resource should help you: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Disapointing
on December 22, 2019
Posted by: connerd2002
I had a CM1000 and tried to replace it with a CM1200. The 1200 went from 40mbps to 420mbps and back to the slower speed. I was lagging in a number of online games. I took the 1200 back and put my CM1000 back. I am now looking for a replacement that will take full advantage of the speed I am paying for.
Written by a customer while visiting netgear.com
Customer Rating
5
Good, needs improvement
on May 22, 2023
Posted by: Christian Octaviano
The modem works great, looks nice, and has a good design that is easy to hide, but I don't see a purpose for having 4 ethernrt ports. If only one works, why would you need more than one ever? There is no purpose and it can easily cause confusion when setting up.
Written by a customer while visiting netgear.com
Customer Rating
5
New modem
on November 3, 2019
Posted by: Anonymous
Easy to install, works great for our new gigablast internet speed.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent
on November 8, 2019
Posted by: Donna
Love our new modem. Our internet speeds are much faster. Customer service is top notch too
Written by a customer while visiting netgear.com