Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,007 Reviews)
Rating breakdown 1,007 reviews
5 Stars
782
4 Stars
101
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
5
Modem is Fast
on March 25, 2024
Posted by: Alejandro DELROSARIO
I love the speeds on this thing and the product was pretty easy to install once i made an account
Written by a customer while visiting netgear.com
Customer Rating
5
Great unit
on March 23, 2024
Posted by: Anonymous
Took it out of box and hooked it up and called Xfinity to add it too my account and it worked and I am on line
Written by a customer while visiting netgear.com
Customer Rating
5
Works great for me
on March 22, 2024
Posted by: Nana
Easy to setup. I’ve been using it for 2 months with no issues. Would highly recommend.I use with Breezeline
Written by a customer while visiting netgear.com
Customer Rating
5
Home/ Work
on March 19, 2024
Posted by: Anonymous
We had Spectrum's modem for a year and had very slow speeds. We done some research and this was highly recommended. We have had it now for a few weeks. We went from 68mps to 136mps during peek times and 116 to 310mps on off peek times. Wish we moved to this last year.
Written by a customer while visiting netgear.com
Customer Rating
2
faulty device, fantastic support
on March 13, 2024
Posted by: Joe Hildebrand
It's hard to tell whether it was the netgear modem or netgear router that was faulty. I had several phone calls with netgear support including one at 1:45 AM on a monday mountain time. Fantastic reps and support. Ultimately there appears to be a known issue with false DoS attacks that cause the system to shut off wifi. I couldn't get around it without severely limiting the device security. As such, I was forced to replace the items with products from a different manufacturer. Netgear could teach the rest of the world about real CS support!
Response from netgear.comBy netgear, netgear, March 14, 2024
Hi Joe,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had an issue with your CM1200 and have already returned it. When experiencing an issue with your device, we recommend visiting this troubleshooting resource: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you decide to repurchase the CM1200 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had an issue with your CM1200 and have already returned it. When experiencing an issue with your device, we recommend visiting this troubleshooting resource: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you decide to repurchase the CM1200 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Good Job!
on March 12, 2024
Posted by: LoLo
My request what handled in a great way. Received my answered in a timely manner. Thanks for great service. Appreciated.
Written by a customer while visiting netgear.com
Customer Rating
5
Instantly faster internet
on March 12, 2024
Posted by: Brad
It had been 8 years since my last modem purchase and I couldn't believe the improvement in speeds instantly, especially as our homes become
Written by a customer while visiting netgear.com
Customer Rating
5
Night Hawk Modem Review
on March 11, 2024
Posted by: Philip Bock
Very easy to set up and get on the internet. Works seamlessly with my eero mesh system
Written by a customer while visiting netgear.com