Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(997 Reviews)
Rating breakdown 997 reviews
5 Stars
774
4 Stars
100
3 Stars
48
2 Stars
22
1 Star
53
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Posted by: Clay from Nora
Verified Purchase:Yes
I've been a long time user of multiple networking devices by Netgear, most recently the Nighthawk AC1900 Modem/Router Combo with Wi Fi 5 capability. Although, I now have dedicated devices for Wi Fi 6, the CM1200 Modem has been a game changer with my Xfinity internet service.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
2
Nightmare setup and support
on June 8, 2020
Posted by: NotTheNetgearPolice
Gender:Male
Length of ownership:6 months
I bought this item 9 months ago and had a incredibly difficult time on the initial setup. The support member was incredibly helpful and got me up and running. However he did mention it was not a plug-n-play application and I would need to contact support anytime to re-connect at a new location. Now I’ve moved homes and am attempting to contact support to reconnect where it leads me to pay-only services. Would not recommend this product or other products dependent on IT support for reconnecting. The price for support would allow me to upgrade my internet services and pay for a full month.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, June 8, 2020
Hello,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
3
Almost satisfied
on June 3, 2020
Posted by: A. L.
The speed is there, the dissapoinment was that I could not use the ports to attach other devices as the ports only supports rounters.
Response from netgear.comBy NETGEAR Team, June 8, 2020
Hi AL,
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Deceptive specs
on April 23, 2020
Posted by: Buck Diablo
Gender:Male
My old Arris modem has four ethernet jacks that all work by default, and automatically assign IP addresses. This thing also has four jacks, but apparently requires you to obtain more addresses from your ISP. This should have been made clear in all the tech info, it is not.
Response from netgear.comBy NETGEAR Team, April 24, 2020
Hi Buck,
Thank you for your review. If you need assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
Thank you for your review. If you need assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
KICKS OUT DEVICES
on May 12, 2020
Posted by: JACQUELYN
EVER SINCE CHANGING TO THIS MODEM WE HAVE HAD ISSUES WITH OUR DEVICES GETTING KICKED OUT. DEVICE WILL STAY CONNECTED FOR A FEW MINUTES AND THEN WIFI WILL STOP WORKING. SOMETIMES IT SAYS THAT THE DEVICE IS CONNECTED BUT THERE IS NO INTERNET
Response from netgear.comBy NETGEAR Team, May 13, 2020
HI Jacquelyn,
Are you having issues with your wireless connections? This is only a modem and will not impact your wireless connectivity. We recommend checking your wireless router.
Thank you.
Netgear Team
Are you having issues with your wireless connections? This is only a modem and will not impact your wireless connectivity. We recommend checking your wireless router.
Thank you.
Netgear Team
Written by a customer while visiting netgear.com
Customer Rating
4
Good modem.
on June 20, 2020
Posted by: frosty001
Gender:Male
Length of ownership:1 week
Well The hardest part was Comcast's rules for IP addressing.
So I plug in a pc. I get dhcp and set up the connection through the xfinity web page.
Then disconnect any network cables from the modem. plug in ONLY your wireless router. Comcast only gives you 1 IP address to use. They WAN subnet they assigned me only was allowed 6 hosts max, and no other host could connect.
Connect your modem to your wireless routher. reboot both the router, and the Modem at the same time. Thats it. done.
So I plug in a pc. I get dhcp and set up the connection through the xfinity web page.
Then disconnect any network cables from the modem. plug in ONLY your wireless router. Comcast only gives you 1 IP address to use. They WAN subnet they assigned me only was allowed 6 hosts max, and no other host could connect.
Connect your modem to your wireless routher. reboot both the router, and the Modem at the same time. Thats it. done.
Netgear needs to remove the nighthawk app from the paper work. Its a modem, there is not any wireless to connect a phone to.
Written by a customer while visiting netgear.com
Customer Rating
1
Bad modern
on October 1, 2023
Posted by: Jose vanegas
I purchased cm1200 modern because it was compatible for my internet provider that bad part was that with my original equipment i was getting 900 for download and the netgear modern i was only getting 500 to 700 download speeds so i went back and use the original equipment from internet provider
Written by a customer while visiting netgear.com
Customer Rating
1
Avoid
on December 22, 2019
Posted by: Truth
Gender:Male
Length of ownership:1 year or longer
Netgear will only provide 90 days of free support for their products, and that’s only if you can prove that you bought it from an authorized dealer. After that you have to pay for tech support. Your Internet provider will tell you if they can’t help you if you aren’t using one of their routers, so you are really painting yourself in a corner. You are better off paying to rent a router from your ISP then you are paying Netgear for support, because you still may need support from your ISP. I could go on, but buying from Netgear is simply a bad idea.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com