Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,007 Reviews)
Rating breakdown 1,007 reviews
5 Stars
782
4 Stars
101
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
3
Works okay
on April 19, 2024
Posted by: Laura
Only had it for 4 months and having some issues already.
Response from netgear.comBy netgear, netgear, April 19, 2024
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CM1200 having some issues. We recommend visiting this troubleshooting resource for your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CM1200 having some issues. We recommend visiting this troubleshooting resource for your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
couple of weeks. running with no issues
on April 18, 2024
Posted by: Alex
Pros
-easy to set up
- seems to be doing the job just fine
-easy to set up
- seems to be doing the job just fine
Cons
- too bulky. I did barely fit it into the cable box. My old CM500 did fit better.
- I wish that instead 4 LAN Ethernet ports It had 1LAN and 1 out of bound management port. I know, it should not be in the Cons section
- too bulky. I did barely fit it into the cable box. My old CM500 did fit better.
- I wish that instead 4 LAN Ethernet ports It had 1LAN and 1 out of bound management port. I know, it should not be in the Cons section
Written by a customer while visiting netgear.com
Customer Rating
1
Not as promised
on April 18, 2024
Posted by: KB
Returned modem. Was assured it was Cox compatible. After 3 hours on the phone with NETGEAR saying it was a Cox issue and Cox saying it was a NETGEAR issue - we gave up.
Response from netgear.comBy netgear, netgear, April 19, 2024
Hi KB,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connection problems with your CM1200 connecting to your ISP Cox and have already returned it. Your CM1200 is both Compatible and Certified for use on the Cox network. When purchasing a new NETGEAR Modem, we recommend visiting these resources for which devices are available to use with your local ISP: https://kb.netgear.com/000063930/Which-ISPs-are-compatible-with-my-NETGEAR-cable-modem-or-cable-modem-router, and also: https://kb.netgear.com/000061843/Which-NETGEAR-cable-modems-or-gateways-are-certified-by-my-cable-service-provider.
If you decide to repurchase the CM1200 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connection problems with your CM1200 connecting to your ISP Cox and have already returned it. Your CM1200 is both Compatible and Certified for use on the Cox network. When purchasing a new NETGEAR Modem, we recommend visiting these resources for which devices are available to use with your local ISP: https://kb.netgear.com/000063930/Which-ISPs-are-compatible-with-my-NETGEAR-cable-modem-or-cable-modem-router, and also: https://kb.netgear.com/000061843/Which-NETGEAR-cable-modems-or-gateways-are-certified-by-my-cable-service-provider.
If you decide to repurchase the CM1200 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Better than Xfinity modem
on April 12, 2024
Posted by: Ken P W
Have had no issue and actually Xfinity tech said one of the better modems for $$$ and the least problems.
Written by a customer while visiting netgear.com
Posted by: MDriver
Verified Purchase:Yes
Great integration with existing cable carrier. Easy setup.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Quick setup. Except...
on April 9, 2024
Posted by: MEL
Plugging everything in was easy. The part where Xfinity have to activate it was time consuming. Resetting to factory setting helped clear activation hurdles.
Written by a customer while visiting netgear.com
Customer Rating
5
NETGEAR nighthawk
on April 7, 2024
Posted by: Ybnsin2
I have try several modern and this one is the best one
Written by a customer while visiting netgear.com
Posted by: GoBulls
Verified Purchase:Yes
Spotty/frequent signal drops, was supposed to be an upgrade to an old modem, but the old modem performed better than this new one.
No, I would not recommend this to a friend.
Response from netgear.comBy netgear, netgear, April 1, 2024
Hi GoBulls,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CM1200 dropping signal. This troubleshooting resource should help you: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CM1200 dropping signal. This troubleshooting resource should help you: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com