Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,008 Reviews)
Rating breakdown 1,008 reviews
5 Stars
782
4 Stars
102
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
2
blinking light
on July 1, 2024
Posted by: Anonymous
modem seems to work ok, but the downstream light blinks all the time. This indicates it's scanning for a download channel. Download speed seems fine, but the blinking light is annoying just the same. I don't know if this is a modem issue or a cable issue. I have not pursued a solution since my download speed seems ok.
Response from netgear.comBy netgear, netgear, July 2, 2024
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We recommend checking out this troubleshooting resource: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We recommend checking out this troubleshooting resource: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome
on June 27, 2024
Posted by: Gee Bee
Once you learn how to do things it is really great
Written by a customer while visiting netgear.com
Customer Rating
4
New to Netgear, so far great
on June 19, 2024
Posted by: Rita
This is my first time using a Netgear modem. I’m impressed with it, so far. Looking forward to years of use.
Written by a customer while visiting netgear.com
Customer Rating
2
Retuned. Did not connect to my ISP,
on June 17, 2024
Posted by: ALONSO
After a session with Netgear tech, I spent more than 2 hours with my cable company trying to have them register the
modem MAC address to no avail.
modem MAC address to no avail.
Written by a customer while visiting netgear.com
Posted by: Fredrick
Verified Purchase:Yes
Activated the modem with Spectrum and it worked for 16.5 hours. Then it started rebooting over and over. Spectrum didn't see anything wrong other than the modem connecting and reconnecting. I went back to my 9-year old modem (also Netgear CM500).
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
5
First Nighthawk CM - Excellent!
on June 13, 2024
Posted by: MQ
This is my third Netgear Cable Modem, and I like this one too! I had no trouble with setting it up. Recommend it highly
Written by a customer while visiting netgear.com
Customer Rating
5
fast
on June 11, 2024
Posted by: jacky
it’s my very first product from netgear and so far it’s very good no problems at all. amazing
Written by a customer while visiting netgear.com
Customer Rating
5
Great Modem, Fast
on June 5, 2024
Posted by: Anonymous
We replaced a comcast modem with this and couldn't be happier, It's connectivity and speed are amazing. You will be happy if you purchase this model. We have noticed a huge increase in speed. Thank you.
Written by a customer while visiting netgear.com