Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(997 Reviews)
Rating breakdown 997 reviews
5 Stars
774
4 Stars
100
3 Stars
48
2 Stars
22
1 Star
53
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
4
Returning NETGEAR Customer
on January 4, 2026
Posted by: SBLocalGal
My previous NETGEAR N900 router (I had a separate TP-Link modem) was purchased 13 years and running smoothly for my 500Mbps COX network with very rare issues. I also used a NETGEAR ethernet switch. My cable company insisted that I needed to upgrade to a DOCSIS 3.1 modem/router so I purchased this one along with the NETGEAR Nighthawk WiFi router to replace it. It worked great for about a week then my internet started dropping, requiring a ridiculous number of reboots to reconnect-only to be dropped again. After a lot of diagnosis and a visit from my COX service tech, it was determined that this model of modem/router is ultra-sensitive to any issues in the incoming cable line. The 'lower-end' models are more
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk CM1200
on April 1, 2026
Posted by: Anonymous
Works great! I would buy again in future if needed
Written by a customer while visiting netgear.com
Customer Rating
5
Improved performance with an easy switch to Nighthawk
on April 5, 2026
Posted by: JTJQ
Verified Purchase:Yes
Very pleased with the immediate improvement to my internet speed. I only wish I had made switch earlier!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Superior to rented modem
on April 9, 2026
Posted by: Gary
My new Netgear modem is both faster and more reliable than my previous rented modem from my ISP.
Written by a customer while visiting netgear.com
Posted by: Anonymous
Verified Purchase:Yes
The modem works as claimed and meets all performance needs. I had a problem with it getting on line. I called the help line and determined that the problem was with the ISP. They had to do something on their end to get the ISP and the modem to communicate.
I would recommend this to a friend!
Written by a customer while visiting netgear.com