Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,007 Reviews)
Rating breakdown 1,007 reviews
5 Stars
782
4 Stars
101
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
3
3 Ethernet jacks non-functional
on January 15, 2020
Posted by: Swineshead
This LOOKS like it has 4 Ethernet jacks in the back. After a long conversation with several tech support agents, it was revealed that three of these jacks are non-functional. My previous modem had one WAN and four Ethernet jacks, all fully functional.
Response from netgear.comBy NETGEAR Team, January 16, 2020
Hi Swineshead,
Thank you for your feedback. Your concern is due to link aggregation. This set up is meant to allow for the top speeds. More information can be found on the product page: https://www.netgear.com/home/products/networking/cable-modems-routers/CM1200.aspx/?cid=us-nh-cable-fb-cpc
Thank you,
NETGEAR Team
Thank you for your feedback. Your concern is due to link aggregation. This set up is meant to allow for the top speeds. More information can be found on the product page: https://www.netgear.com/home/products/networking/cable-modems-routers/CM1200.aspx/?cid=us-nh-cable-fb-cpc
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Phenomenal
on January 13, 2020
Posted by: Anonymous
Amazing speed, and looks fantastic! The customer support was exceptional at answering g my questions. It could have not gone any better.
Written by a customer while visiting netgear.com
Customer Rating
1
doesnt work with wifi router
on January 12, 2020
Posted by: Anonymous
doesnt provide internet to either my Orbi wifi router or my new netgear ac1000 wifi router. Gota return it. opps
Response from netgear.comBy NETGEAR Team, January 14, 2020
Hello,
Thank you for your review of this modem. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with the setup and we are happy to help you through this. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Thank you for your review of this modem. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with the setup and we are happy to help you through this. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great router!
on January 12, 2020
Posted by: Anonymous
Definitely works better then the one spectrum gives you.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear CM 1200
on January 11, 2020
Posted by: Timothy Chelosky
Works as described. Easy activation. Seamless integration. What more can you ask for.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent
on January 9, 2020
Posted by: Anonymous
It works excellent. Speed has increased. Fully satisfied with the product. Recommended to friends.
Written by a customer while visiting netgear.com
Customer Rating
5
Advanced Technology
on January 8, 2020
Posted by: Curley60
Although I replaced a Docsis 3 modem with Netgear CM1200 Docsis 3.1, I increased my speeds exponentially with the new WiFi 6 standard and the increase in number channels available when the web gets busy you get throughput!!! Worth the cost!!
Written by a customer while visiting netgear.com
Customer Rating
3
Ok
on January 7, 2020
Posted by: Edee Ligon
It took 4 hours for it to start working. It was plugged in right and cable had it started. Did the website to get it. We had to wait 4 hours just for it to come on.
Response from netgear.comBy NETGEAR Team, January 8, 2020
Hi Edee,
Thank you for your review and feedback. Your experience is important to us. We are sorry to hear the setup had taken so long this is not a standard experience. Please reach out to us at Netgearteam@netgear.com with any further concerns and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Thank you for your review and feedback. Your experience is important to us. We are sorry to hear the setup had taken so long this is not a standard experience. Please reach out to us at Netgearteam@netgear.com with any further concerns and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com