Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(997 Reviews)
Rating breakdown 997 reviews
5 Stars
774
4 Stars
100
3 Stars
48
2 Stars
22
1 Star
53
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
5
Awesome
on April 8, 2022
Posted by: Matt G.
This thing is Great. Linked it with a nighthawk router and my internet is amazing.
Written by a customer while visiting netgear.com
Posted by: KevinMan
Gender:Male
Verified Purchase:Yes
Easy setup, I was up and running in minutes. Took longer to call my ISP with MAC number than modem setup. Working flawlessly. Had an Arris before, and it was nothing but trouble. I said I’d never use them again, so I tried Netgear. Remember that only one port will give you high speed. Your ISP may support multiple addresses for more ports, but mine doesn’t. So I have 2 wireless routers, and both give me over 600 mbps. My plan is 600, so I’m beating that. Thanks Netgear!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Compact and affordable
on June 5, 2022
Posted by: Peribanez
Modem router combo is compact yet functions as larger units; price is reasonable and affordable; plug-and-play installation; remember to contact Internet provider and Netgear for product registration before attempting to connect to Internet and Wi-Fi.
Written by a customer while visiting netgear.com
Customer Rating
5
A ell made and compatible router
on June 20, 2022
Posted by: Thomas Ross
a router that I will have for a long time as it is compatible with all cable providers and is simple to install.
Written by a customer while visiting netgear.com
Customer Rating
1
Does not work!
on July 24, 2022
Posted by: George Carpenter
Cannot get system to work. Like it did initially. Support is totally lacking.
Genie works up to a point then gets nowhere.
Genie works up to a point then gets nowhere.
Written by a customer while visiting netgear.com
Customer Rating
1
Have to restart too frequently
on October 19, 2022
Posted by: Anonymous
It is unstable, i dependable. I must reboot everything two or three times a week. The router is OK, but the modem is flakey.
Response from netgear.comBy Consumer Affairs, October 20, 2022
Hi Marshall,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Home owner
on October 21, 2022
Posted by: Ernie Sirotek
Netgear Nighthawk 1200 modem is amazingly fast and easy plug and play setup. Meshed with eero, I am enjoying the best internet and wifi experience ever.
Written by a customer while visiting netgear.com
Customer Rating
1
Broke just outside of warranty
on October 21, 2022
Posted by: Andrew J
Gradually started getting worse and worse, having to reset the modem once a week, then once a day, up to multiple times a day
Response from netgear.comBy Consumer Affairs, October 24, 2022
Hi Andrew,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com