Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,008 Reviews)
Rating breakdown 1,008 reviews
5 Stars
782
4 Stars
102
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
2
Nightmare setup and support
on June 8, 2020
Posted by: NotTheNetgearPolice
Gender:Male
Length of ownership:6 months
I bought this item 9 months ago and had a incredibly difficult time on the initial setup. The support member was incredibly helpful and got me up and running. However he did mention it was not a plug-n-play application and I would need to contact support anytime to re-connect at a new location. Now I’ve moved homes and am attempting to contact support to reconnect where it leads me to pay-only services. Would not recommend this product or other products dependent on IT support for reconnecting. The price for support would allow me to upgrade my internet services and pay for a full month.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, June 8, 2020
Hello,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
3
Almost satisfied
on June 3, 2020
Posted by: A. L.
The speed is there, the dissapoinment was that I could not use the ports to attach other devices as the ports only supports rounters.
Response from netgear.comBy NETGEAR Team, June 8, 2020
Hi AL,
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Faster than I expected
on June 3, 2020
Posted by: John Gibbons
I am getting speeds of 490 mbps now. Before it was less than 375 mbps. Great product
Written by a customer while visiting netgear.com
Customer Rating
5
Quality
on May 27, 2020
Posted by: Mel
Nighthawk modem works great ever since I got rid of my internet provider modem!
Written by a customer while visiting netgear.com
Customer Rating
5
Works great
on May 26, 2020
Posted by: Cindy
After finally getting everything connected I am very satisfied with the speed and service we are getting. My last modem/router was going off WiFi constantly
Written by a customer while visiting netgear.com
Customer Rating
2
Netgear CM1200 cable modem
on May 24, 2020
Posted by: Art
Modem worked okay for 4 months, it would occasionally lose connection but I wasn’t sure if it was Comcast or modem. Then this month, May, it’s fourth month, it started to lose connection intermittently all day. Then it would lose connection for hours. Had to call Comcast because I thought it was their problem. Didn’t think a modem would stop working then start again. Comcast tech came out and checked lines and said it had to be the modem. I still had my old modem so he reinstalled it for me and everything’s been working fine since. It’s not as fast as the 1200 but it’s more reliable. The only reason I replaced it was to get the higher speed. Netgear did replace the 1200 but I haven’t installed it yet. Not sure if I want to. Although they replaced it under warranty, I had to pay postage to return it, not an insignificant cost when you’re on a fixed income.
Response from netgear.comBy NETGEAR Team, May 26, 2020
Hi Art,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your modem. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your modem. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
easy to install
on May 24, 2020
Posted by: Anonymous
Very nice modem with clear installation instruction. My ISP is Comcast so everything is automatic as I don’t have to call Comcast to report the new modem.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Modem
on May 24, 2020
Posted by: Seth Schramm
Seems to be top of the line - easy setup and off and running with no problems!
Written by a customer while visiting netgear.com