Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Average customer rating
4.5
(1,007 Reviews)
Rating breakdown 1,007 reviews
5 Stars
782
4 Stars
101
3 Stars
48
2 Stars
22
1 Star
54
63%of customers recommend this product.
(
32 out of
51)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black
Customer Rating
3
Fail: Upstream Via Spectrum on CM1200
on August 9, 2020
Posted by: Larry3rd
Gender:Male
Length of ownership:3 months
I bought this 3 months ago and now the Upstream just blinks forever. In fact, it's still plugged in and has been that way for 2 weeks now, nothing but blinking. Spectrum says it Netgear and Netgear says it Spectrum. 7 Spectrum Tech, New Lines, new cable, and still nothing. So now I have an expensive paperweight!!!!
Response from netgear.comBy NETGEAR Team, August 12, 2020
Hi Larry.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
3
No link aggregation to RAX devices
on July 31, 2020
Posted by: Acheatham
Gender:Male
Length of ownership:3 months
I've had the Cm1200 (couple with an RAX120) for three months now. Thus far it has been reliable, maintaining a constant uptime with no issue. Speeds to the router are consiststently over 900Mbs with a cat6 cable. Unfortunately the link aggregation that is advertised does not work well. When it works speeds reach up to 1.2Gbs however this only last for a couple hours and then speeds drop to 20-30Mbs. I and several others have raised this issue to Netgear however after several months there is still no fix. This is a solid modem, I just wish all features worked as advertised. If Netgear fixes the issue this device would definitely be 5 star.
Response from netgear.comBy NETGEAR Team, August 3, 2020
Hello.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your Ethernet port aggregation. This resource should help you " How do I set up Ethernet port aggregation on my NETGEAR Nighthawk Multi-gig Speed Cable Modem?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your Ethernet port aggregation. This resource should help you " How do I set up Ethernet port aggregation on my NETGEAR Nighthawk Multi-gig Speed Cable Modem?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
2
Not so fast
on July 29, 2020
Posted by: ShadeOgray
Gender:Male
Length of ownership:1 week
I was having issues with my surfboard modem, would drop signal all the time but was fast!
I replaced it with CM1200 and it's a solid connection but I cant get it to go above 30 ish mbps...
I replaced it with CM1200 and it's a solid connection but I cant get it to go above 30 ish mbps...
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, July 31, 2020
Hello.
Your Modem should have higher speeds. please reach out to us so we can work with you. please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Your Modem should have higher speeds. please reach out to us so we can work with you. please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
2
Not a good cable modem, Not consumer friendly
on July 14, 2020
Posted by: Rdover1
Gender:Male
Length of ownership:1 week
This is pitched as a consumer model. 4 Gigabit ports! It's a nightmare to setup and doesn;t work with most cable providers the way it is marketed. You can ONLY use 1 channel as cable provider only enable 1 channel and it doesn't have internal channel sharing. So if you want to plug anything in other than a router you can't. You have to buy a router on top. If i'd known this I would never have bought it. It is also super slow to do a handshake from reset. It's the slowest modem for this I've ever had. Maybe this is part of DOCSIS 3.1 but if so the technology just isn't ready yet or Netgear is really bad at it.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome modem
on July 8, 2020
Posted by: Akakak
Is this modem compatible with a ax11000 ASUS router
Written by a customer while visiting netgear.com
Customer Rating
4
Good modem.
on June 20, 2020
Posted by: frosty001
Gender:Male
Length of ownership:1 week
Well The hardest part was Comcast's rules for IP addressing.
So I plug in a pc. I get dhcp and set up the connection through the xfinity web page.
Then disconnect any network cables from the modem. plug in ONLY your wireless router. Comcast only gives you 1 IP address to use. They WAN subnet they assigned me only was allowed 6 hosts max, and no other host could connect.
Connect your modem to your wireless routher. reboot both the router, and the Modem at the same time. Thats it. done.
So I plug in a pc. I get dhcp and set up the connection through the xfinity web page.
Then disconnect any network cables from the modem. plug in ONLY your wireless router. Comcast only gives you 1 IP address to use. They WAN subnet they assigned me only was allowed 6 hosts max, and no other host could connect.
Connect your modem to your wireless routher. reboot both the router, and the Modem at the same time. Thats it. done.
Netgear needs to remove the nighthawk app from the paper work. Its a modem, there is not any wireless to connect a phone to.
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing speed fast speed
on June 9, 2020
Posted by: Anonymous
Gender:Female
Length of ownership:1 week
This modem Nighthawk CM1200 I really recommend highly do it’s so blasting fast I have the 1000mbps plan with xfinity it doesn’t even load at all it just goes right on in the site when I click enter it’s so fast I’m in love with my purchase keep it up Netgear I’m also running it with a Nighthawk x5400 router them both together are fire
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
2
Nightmare setup and support
on June 8, 2020
Posted by: NotTheNetgearPolice
Gender:Male
Length of ownership:6 months
I bought this item 9 months ago and had a incredibly difficult time on the initial setup. The support member was incredibly helpful and got me up and running. However he did mention it was not a plug-n-play application and I would need to contact support anytime to re-connect at a new location. Now I’ve moved homes and am attempting to contact support to reconnect where it leads me to pay-only services. Would not recommend this product or other products dependent on IT support for reconnecting. The price for support would allow me to upgrade my internet services and pay for a full month.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, June 8, 2020
Hello,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com