Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Orbi AC1200 Dual-Band Mesh Wi-Fi System (3 Pack) - White
Average customer rating
4.3
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
37
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
6
58%of customers recommend this product.
(
7 out of
12)
Customer Reviews for NETGEAR - Refurbished Excellent - Orbi AC1200 Dual-Band Mesh Wi-Fi System (3 Pack) - White
Customer Rating
5
Awesome product
on July 17, 2020
Posted by: Jocelyn
Gender:Female
Length of ownership:1 week
I bought this device less than a week ago and I love it!!! My internet speed has been tremendously increased!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
Constantly looses connection!
on May 30, 2020
Posted by: KyleC
Gender:Male
Length of ownership:1 month
Had this for a few weeks. We kept loosing connection, so we thought it was the ISP. after using the app to remotely access, it became obvious that the issues was with the WiFi signal.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, June 1, 2020
Hi Kyle.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
2
Does not support Ethernet backhaul
on May 26, 2020
Posted by: LexT
Gender:Female
Bough this kit specifically because I have a few underground eth lines to outbuildings, and I wanted a single mesh network for all of them. Unfortunately it does not do that, that feature came in with the 2nd generation (RBK2*). Great Price-point though.
Response from netgear.comBy NETGEAR Team, May 26, 2020
Hi LexT,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
5G channel switch
on April 15, 2020
Posted by: Traveller1373
Gender:Male
Length of ownership:1 week
Hi,
While I like the router and easy set up, I noticed my 5G channel is stuck in one of the poor channels and it is greyed out. Any suggestion to change the 5G channel?
Appreciate your help.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Mesh is great
on December 1, 2019
Posted by: Wifi seeker
My 1980s house has great insulation, including a lovely kitchen with granite liberally in the only area my phone/router can come up from the basement. I have struggled with reception throughout the house until I found Orbi. This is my second system and it just keeps getting better. 150-200Kbps in all 3 floors (basement included) of the 4000 square foot home.
Written by a customer while visiting netgear.com
Customer Rating
5
House full
on December 1, 2019
Posted by: Kakesmom
I went from one user on my network to a house full. Changing to the Netgear as really stepped things up. Half my house had almost no signal and the speed was terrible with everyone trying to use it at once. We don’t have those issues anymore. I’m really glad by son recommended this.
Written by a customer while visiting netgear.com
Customer Rating
5
Works great!
on December 1, 2019
Posted by: Joe Tonini
I live in a home that is over 100 years out with thick plastered walls. I tried many other products that failed. The Orbi fixed all my headaches. This device is awesome!
Written by a customer while visiting netgear.com
Customer Rating
5
The app made it easy!
on December 1, 2019
Posted by: Karen
We were delighted that we could get our Orbi system up and running within minutes without any assistance. We downloaded the app and it walked us through the setup, step by step. We had our system working within minutes of taking it out of the box!
Written by a customer while visiting netgear.com