Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Orbi AC1200 Dual-Band Mesh Wi-Fi System (3 Pack) - White
Average customer rating
4.3
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
37
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
6
58%of customers recommend this product.
(
7 out of
12)
Customer Reviews for NETGEAR - Refurbished Excellent - Orbi AC1200 Dual-Band Mesh Wi-Fi System (3 Pack) - White
Customer Rating
5
Fantastic Coverage and Reliability
on September 13, 2022
Posted by: Lburgguy2022
Gender:Male
So I got this mesh system to replace my router and repeater that were driving me nuts with reliability issues. This system works great! I'm getting 5g connections reliably whereas in the past, I only got that connection close to my router or repeater. I'd say the range of these is great! Also, of note, I don't see that the speed decreases when the signal is being received by the satellite unit. I get 120mbps five feet from the main unit, and I get that much connected to the satellite 20 feet away. Really remarkable! Oh, and this: it works great with a tv streaming video in one part of the house while several other items are also attached with no reliability issues. This is my favorite and best wifi system I've ever owned and I am literally in awe that I don't have to mess with wifi anymore - it's done! I just want to stare at the little white cubes and admire them.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
Slow
on March 1, 2022
Posted by: Quinten
Gender:Male
Very slow and frequently drops connection. The app essentially doesn't work at all as it just says "failed to do x". It's been very frustrating.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, March 2, 2022
Hi Quinten,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you with troubleshooting: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If you continue to experience any issues with the NETGEAR Orbi App, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you with troubleshooting: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If you continue to experience any issues with the NETGEAR Orbi App, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing coverage
on October 7, 2021
Posted by: Rgsail
Gender:Male
Length of ownership:1 week
Purchased this at beginning of week. Easy to set up. Replaced optimum router and extender which were terrible. I no longer have any dead spots and download speeds more than doubled.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: Dupell68
Gender:Female
Verified Purchase:Yes
Easy to set up. Made my download speed much quicker.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: Howard375
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
Outstanding app breeze to install and the coverage was as advertised
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
HORRIBLE
on December 22, 2020
Posted by: Frustrated Customer
Gender:Female
Length of ownership:6 months
Netgear puts out a product that blocks every website you try to get on (including their own customer service link!) and will not give any email or telephone support unless you "have your credit card ready." I've been at this for 2 days trying to fix, and I am literally in tears and my employer has lost patience with me and with Netgear. Thanks a lot Netgear. This needs to go to the garbage and I'll have to buy something else. Nightmare.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, December 28, 2020
Hi Frustrated Customer,
If NETGEAR Armor is blocking sites that you would like to access you can change the settings using this resource: https://kb.netgear.com/000061032/NETGEAR-Armor-is-blocking-URLs-that-I-want-to-access-what-do-I-do
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
If NETGEAR Armor is blocking sites that you would like to access you can change the settings using this resource: https://kb.netgear.com/000061032/NETGEAR-Armor-is-blocking-URLs-that-I-want-to-access-what-do-I-do
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
2
Setup was a nightmare
on November 25, 2020
Posted by: artercay
Get a great fast connection when near the router but have been trying to set up the satellites for hours and the router cannot find them. Will likely return this.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, November 27, 2020
Hi artercay,
This resource will help you set up your Orbi satellite: https://kb.netgear.com/000062566/The-router-and-satellite-of-my-Orbi-RBK13-are-not-syncing-what-do-I-do
If you need additional help please email us at NetgearTeam@netgear.com
Thank you
This resource will help you set up your Orbi satellite: https://kb.netgear.com/000062566/The-router-and-satellite-of-my-Orbi-RBK13-are-not-syncing-what-do-I-do
If you need additional help please email us at NetgearTeam@netgear.com
Thank you
Written by a customer while visiting netgear.com
Customer Rating
1
4k SQFT .... What a lie..
on July 19, 2020
Posted by: Iddik
Gender:Male
Length of ownership:1 week
Purchased this product on July 17, 2020. Connected thought it went great until a few hours later it dropped signal. I had to mess with connecting disconnecting it trying to make it work. July 18, 2020 appears to work no problems all day, granted we were out most of the day.... July 19,2020 dropped signal yet again.. contacted support first person nice help tried a lot of things over 1.5-2 hours of time ended up getting told to contact tier 2 support. Called in, 1st time call got disconnected... 2nd time get a girl that was hard to understand tried like 3 things. maybe 15 mins and tells me oh you should upgrade to a new one this one looks like it won't work for your house...... I have a 2700 SQFT got the router & 2 satellites. I place router in front 1/3 of house in upstairs officer, 1 satellite in the 2/3 of home down stairs (middle of house), 2 satellite in the back 1/3. roughly 900 SQFT apart. Back of house signal on tv gets 1mbps if at all when I have 1000mbps internet. When you test the speeds close to router barely getting 400mbps but not consistently.
What garbage you sell and advertise it to work for 3 stories 4k SQFT yet 2 stories 2700 SQFT it don't work.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, July 20, 2020
Hello Iddik,
The range of your product may be dependent on your setup and environment.This resource should help you " https://kb.netgear.com/1114/Improving-wireless-range-Overview" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
The range of your product may be dependent on your setup and environment.This resource should help you " https://kb.netgear.com/1114/Improving-wireless-range-Overview" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com