Great product, poor "white glove" delivery service
on January 20, 2024
Posted by: Sleep Master
from Yorkville
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ordered the bed on 12/5. Original delivery on 12/20. Immediately upon arrival the delivery team advised over and over it would not fit up my interior staircase. They kept asking me what I wanted to do without ever taking the bed off the truck or trying. I said if you're certain it would fit then I cannot keep it. Contacted the team and they advise that is not how it works and they rescheduled delivery. Took another month before they came back. Same delivery team giving me attitude about "trying again here." They almost quit trying before I had to get assertive to tell them to do their job and even offer to help get it upstairs. I ended up doing more of the delivery portion MYSELF. After they left I had to readjust and tighten the bed legs and remove the trash they were supposed to clean and remove. I love the mattress but the delivery experience was pathetic. No one offered any compensation for the experience which is what they boost about. If you order get ready to see lazy delivery team.
[This review was collected as part of a promotion.] This is the 4th Tempur-Pedic I have owned. I absolutely love this mattress. A little hard for the first two nights but then the best night sleep you will ever have. I will never buy anything other than Tempur-Pedic. Absolutely love all their products!!
[This review was collected as part of a promotion.] I fell in love with this bed. I married it and didn't even sign a prenup. It's harder to get out of bed in the morning.
[This review was collected as part of a promotion.] This mattress is growing on me. The first night, I woke up with a hip ache from sleeping on my side. We've had this king size mattress for about a month now, and it's getting more comfortable as time passes and we break it in. I prefer a plush-type mattress and this is what me and my partner settled on for the both of us. I have sleep issues such as insomnia, tossing and turning, waking up frequently, back problems, etc. I can't say that this mattress has improved any of the issues I have that much. My back does feel a bit better compared to my last mattress. The mattress is comfortable when you are laying down. My partner really likes it, but he doesn't really have any sleep issues. Honestly, I'm not as impressed as I thought I'd be with all the hype that Tempur-Pedic mattresses get. But I do think this is probably a great fit for some people out there. Just not sure if I'm that person since it's only been a month of sleeping on it. All in all, I do think I would recommend this to the right person. It is a nice mattress. But like I said, just not sure if it's for me, yet.
[This review was collected as part of a promotion.] I consider myself a combination sleeper, but usually end up sleeping on my side. I knew I wanted a bed that could accommodate all sleeping positions, but be on the softer side. I think this is a perfect choice for people that fall under the same sleep category as me. Pros : Very comfortable, good edge support, great white glove delivery, classic memory foam sinking feel, but easier mobility and bounce due to the hybrid springs. Cons : You never want to leave your bed, probably a bit pricey, my mattress had a pretty strong off gassing oder that lasted for about 2 days. Overall, I'm extremely happy with my purchase and have been getting good solid sleep. My only regret is not spending the extra money for the lux adapt to get that extra softness I was looking for.