Customer reviews from tempurpedic.com
Tempur-Pedic - Tempur-ProAdapt Medium Memory Foam Mattress, Queen - White/Gray
Average customer rating
4.5
(4,484 Reviews)
Rating breakdown 4,484 reviews
5 Stars
3,351
4 Stars
499
3 Stars
250
2 Stars
142
1 Star
242
87%of customers recommend this product.
(
3,915 out of
4,484)
Customer Reviews for Tempur-Pedic - Tempur-ProAdapt Medium Memory Foam Mattress, Queen - White/Gray
Customer Rating
1
Disappointed with the Mattress and Customer Service
on November 11, 2024
Posted by: In Pain
from West Harrison, NY
I purchased the Tempur-Pedic Model 10737150M mattress from Ashley Furniture in New Rochelle, NY, on June 8, 2024. I received the mattress in the first week of July but was traveling for the summer. Once I started using it, I gradually began experiencing severe back pain. By October, my back was so inflamed that I had to reach out to Ashley Furniture for assistance. To my surprise, I was informed that I had no warranty because I had bought the mattress as an "as-is" floor model. I explained that I didn't know they were selling defective products and that they should stand behind the items they sell, especially when it comes to something as expensive as a Tempur-Pedic mattress. They then told me to contact Tempur-Pedic directly if I believed the mattress was defective. However, despite multiple attempts to get in touch with Tempur-Pedic, I received no response. Now, I wake up in excruciating pain every morning, and I'm also experiencing significant discomfort in the middle of the night. I can only sleep on my back, and even then, the sleep I get is minimal. The mattress feels much too soft for a medium Tempur-Pedic, and I am in constant pain when sitting on it for any period of time. For context, I've had a Tempur-Pedic mattress for over 10 years without any issues, so I know how they should feel. This has been an absolutely horrible experience, and I feel like I've wasted my money. I will never purchase another Tempur-Pedic mattress again and strongly advise others to be cautious when considering a purchase. The pain and frustration I've experienced have made this an incredibly disappointing investment.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: AI Sleeper
from Southern Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Hoping that it is just a break in time period needed.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Great mattress and box spring. It's the second set I bought.
on November 10, 2024
Posted by: Better sleeper.
from Somerset, MA
Sleep comfort is great. My wife loves it. I just ordered 2 Tempur-Pedic pillows
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Delivery personal.
on November 9, 2024
Posted by: Ziggie
from Hyattsville, MD
Personnel were on time, very courteous and helpful.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Sooo comfortable
on November 9, 2024
Posted by: Happy sleeper
from Akron, OH
I absolutely love this bed. It's so comfortable. I went from a very hard bed that I returned to another company so I know there's a work in period but it's still comfortable for me. They came and set it up very quick. I got the Ease base with it and although that didn't work right away within the next week since I worked all week they came out and fixed it.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Sold on Tempur.
on November 9, 2024
Posted by: Glad we got rid of the box spring.
from Saint Paul, MN
We love our new bed. We both get a much better night's sleep.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Good product
on November 9, 2024
Posted by: Liz
from VA
I love the quality-I love everything-fabric-cotton. It is not normal-I love cooling system as well.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Sleepers want to know
on November 7, 2024
Posted by: All night long!
from Sac CA
Medium is just right for molding to my sleeping position. Sleeping all night very well
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com