Customer Reviews for Tempur-Pedic - Tempur-ProAdapt Medium Memory Foam Mattress, Queen - White/Gray
Customer Rating
5
Good support
on June 28, 2019
Posted by: Mountain
from Lakeland, Florida
Every part of the purchase and delivery were professional. This is my second Tempurpedic mattress. They helped my back. I don't wake up extremely stiff and in pain.
Our 7 year old Tempur-Pedic mattress was failing and we were not sleeping well. Customer Service directed me to their warranty qualifications. We were granted a new mattress via email within 2 days of submitting the warranty requirements. Our new mattress was delivered in 2 weeks as promised. Customer service was awesome. Because warranties usually have loop holes, we were prepared to purchase a new mattress. In fact, we had been shopping and were very close to making a competitor's purchase. I am so glad I made the phone call to Tempur-Pedic. We choose the firm. Although we thought the firm was a bit too firm, we slept 10 hours straight that first night without tossing and turning. We overslept (by 3 hours!), we were late for work, and it was worth it. The firm proved to be perfect.
We have the best nights sleep now. We had heard rumors that we would need time to get used to our new mattress. We adapted the very first night. The most comfortable mattress ever. It also only takes us about 2 minutes to fall asleep, no more tossing and turning. We have been married for almost 40 years, so we have tested and owned quite a few mattress and this one is by far the best!
I waited over four years to finally buy this mattress and I am so in love with it. I will admit the first few days were not good, it took a few days to get used to the feel and I tossed and turned a bit. But now after having it for three weeks my husband and I just love it and sleep so good. Everybody asks me if it's hot and NO it's not all. We live near Sacramento and the Summers are very warm here and I think my old mattress felt so much warmer. Also I got the Pro Adapt Cooling Pillows in Mid height and I love those too. You will NOT regret buying this mattress and pillows.
Now I can get a really good night sleep. Just love my new mattress. Also, I must say the sales people in the store were extremely helpful with all my choices plus bedding. Thank you all.