Customer Reviews for Tempur-Pedic - Tempur-ProAdapt Medium Memory Foam Mattress, Queen - White/Gray
Customer Rating
3
Well made, firmer, less comfortable than store sample
on June 23, 2023
Posted by: Still Evaluating
from Van Buren, MI
The jury remains out on my new Tempur-Pedic mattress. It replaced a hybrid from another manufacturer in its twelfth year of use that developed uncomfortable strike through to the quite firm support layers. The ProAdapt Hybrid was chosen simply because the in-store sample felt the most comfortable among the several hybrids and others on site. Despite the warning of the break-in requirement in the product literature, I found the first few days of use bordering on intolerable. With a week or two of additional use the mattress is becoming better to sleep on and I'm willing to withhold final judgement pending further break-in. I suspect my prior mattress was softer overall (and I'm older and creakier now), but I fondly recall the wonderful, enveloping support it provided during and after break-in. None of the in-store options at Mattress Firm offered this and, in the end, I may pursue adding a topper to try to recapture the feel of the prior mattress.
[This review was collected as part of a promotion.] We went to a retail store to figure out what type of bed we would like and kept coming back to the Pro-Adapt: Medium Hybrid, after trying several other options. The in store bed was obviously broke in and quite comfortable. The retailer was going to charge quite a bit more for the bed so we ordered our mattress online from Tempurpedic.com. The shipping speed was fairly fast. However the bed was not quite like the in store bed which is normal. There is a break in period for new mattresses and we are 60 days in and it still doesn't quite feel like the in store one. We are going to keep trying it for the recommended time to see if the mattress feel improves. I will say my wife and I are sleeping fine though, we just thought the break in period wouldn't take this long.
[This review was collected as part of a promotion.] This product is everything you want in a mattress. It grabs you as soon as you lay down and don't want to let you go. Great for people with back issues, I wouldn't dare purchase anything else. This is a must buy!!!
Great product, absolute worst customer service ever!!!
on June 21, 2023
Posted by: Deep-Sleep
from New Windsor NY
Originally ordered the Cloud online and then cancelled and upgraded to the Adapt pro med-hybrid. We also got a smart base. It took forever for one order to get cancelled and updated. Further more, we never received our $300 special package(protector, sheets, pillows). With the money we spend on these products, a 3-5 day window for email correspondence is absolutely absurd.
After the initial "breaking in" period I am very pleased with our ProAdapt Medium split king mattresses. My shoulder no longer aches and my husband sleeps better than ever before.