Customer reviews from tempurpedic.com
Tempur-Pedic - Tempur-ProAdapt Medium Memory Foam Mattress, Queen - White/Gray
Average customer rating
4.5
(4,484 Reviews)
Rating breakdown 4,484 reviews
5 Stars
3,351
4 Stars
499
3 Stars
250
2 Stars
142
1 Star
242
87%of customers recommend this product.
(
3,915 out of
4,484)
Customer Reviews for Tempur-Pedic - Tempur-ProAdapt Medium Memory Foam Mattress, Queen - White/Gray
Customer Rating
1
5 to 7 to 10 to 14 day customer service nightmare!!
on September 4, 2023
Posted by: Sadden Customer
from Columbus Ohio
The issue is not with the product. I recently requested an exchange for my newly purchased mattress, to an upgraded more expensive model. Now, keep in mind that it took 32 days to receive my first mattress, including the adjustable bases. (that was also a fight to get) We are coming on 14 days and I still have not received my exchange mattress. I have called more times than I care to mention. Ever time I call, the wait time is awful long. When I finally speak to a "customer" service rep, I get an answer of your order will process in 5 to 7 days, call back. Along with the lovely " have I helped you? and is there anything else I can do?" HA!! You haven't done anything. So, I call back once again. 7 days to be fair. The response, I am sorry, it takes 7 to 10 days for your order to process. So, I call on day 10, then told to call back again. That it takes 10 to 14 days. Today, after being told not once but twice to speak to a special department and being on hold. AND hung up on twice. I am still no where. And calling on day 15. DO NOT, DO NOT purchase from on-line. Find a store, compare your prices. Do not get stuck in this horrible nightmare! When I asked if I could cancel my whole order and how long it would take for funds to be retransmitted. 10 to 14 days.......
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Night and day difference
on September 4, 2023
Posted by: Harvey's mattress
from Richmond,Tx
My wife and I had been sleeping on our old mattress for a few years and no matter how many pads we added to the top we still woke up restless and with back pain. Since the first night with the Tempur Pedic mattress it has been a night and day difference from the way we feel when we wake up refreshed and pain free.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Love our Tempur-Pedic
on September 4, 2023
Posted by: PB
from Edwardsville, KS
Second Tempur-Pedic we have have owned. Best investment in our sleep we have made. Love it.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
3
Not sure of my choice of a mattress
on September 3, 2023
Posted by: Confused
from Campbell, California
I had a 22 year old Tempur pedic mattress and for about a year I was waking up with a back ache. It goes away after I start moving around. I thought I should get a new mattress. It is a very hard decision to make when you pick out a mattress. I'm still not convinced that I have made the right choice and I still don't know if I should return it. I still wake up with pain, but it's not as bad. I have no pain while I sleep and no pain during the day after the pain goes away in the morning.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
This mattress is hard as a rock
on September 2, 2023
Posted by: Disappointed
from Ky.
I had a salesman that apparently wasn't very knowledgeable. I have a really bad back and wasn't sure if I needed a medium or firm mattress. He had me lay on a firm lux breeze and it felt really good on my back. He said they lay the same. I've had mine for 3 weeks now I have slept on it maybe 3 hours. I went to a recliner first night on it. It was so hard I don't feel like I even made a indition on it. I can not sleep on it. But yet I have to keep it 30 days before I can return it. I've talked with several sales people but they all tell me they are talking to the manager and will call me back. I haven't received the first call back yet. He also had me lay on the smart ergo base with the wave massage I was so excited to be getting that base. Yet he ordered and they brought us out the base with only one massage motor. So it just kind of vibrates. I also called about this and I was told I can't return the base. I'm very very disappointed in Tempura pedic this was my dream to be able to actually afford one of these beds. But I will never again deal with this company. It could of just been a bad salesman but after calling for 3 weeks now. And not one call back from anyone not even the manager. I've had it with the entire transaction. If I can return it all including the base as well. I will purchase something else. Disappointed in Ky.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5
This is the best mattress for side sleeper
on September 2, 2023
Posted by: Paulonnewmattress
from Buffalo, NY
I had a deeper and longer sleep on this brand new Tempur-ProAdapt Soft mattress. I love this mattress and I look forward to sleeping in that mattress every night. I am 66 years old and go to bathroom less because of better sleep in this new soft mattress! It is well made with soft padding on the top. So I am very happy with it after I did some research including on warehouse website for mattresses. The only disadvantage is the when I sit on the edge because it is soft padding on top but that is no problem for me.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Sleeping better with less back pain
on September 2, 2023
Posted by: Jeff Gartner
from Mountain View, Hawaii
We bought a Tempur-Pedic Cal King earlier this year and like it so much that we bought a queen mattress for another bedroom that we use from time to time. I love the support I get when my back aches. It feels like I am laying in a cloud. Love it.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Trash quality as gone down
on September 2, 2023
Posted by: Quality has gone down
from Los Angeles, CA
These mattresses are not as good as they were back 10-20 years ago. The quality has gone down.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com