Customer reviews from sharkninja.com
Shark - SteamSpot Steam Mop with Steam Blaster - White & Poly Copper
Average customer rating
4.6
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
56
4 Stars
10
3 Stars
4
2 Stars
3
1 Star
1
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Shark - SteamSpot Steam Mop with Steam Blaster - White & Poly Copper
Customer Rating
2
Great mop when it works
on June 17, 2026
Posted by: Katie5263789
from Utah
Gender:Female
I've owned two of these mops. The first lasted 6 months before it stopped heating the water and pumping it through to the mop head. While it worked it worked very well. I suspected I just got "a lemon" and purchased another one. That is the current one I own now. I've had it for about 5 years. I don't use it constantly, but maybe 2-3 times per month. This second mop is now not working. Same problem, won't heat or pump the hot water to the mop head. So these mops work very well, but DO NOT last very long. I won't be purchasing again.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 19, 2026
Hi Katie,
Thank you for taking the time to leave a review.
We’re truly sorry to hear about your experience, especially after purchasing a second unit and encountering the same issue with it no longer heating or pumping water.
We understand how disappointing this is, particularly since the performance met your expectations when it was working. We’ll be sure to share your feedback with our team.
To help troubleshoot the issue, please follow the steps in the guide below:
https://support.sharkninja.com/article/S2000-Series-Shark-SteamSpot-Steam-Mop-with-Steam-Blaster-Troubleshooting-Guide
If the steps do not resolve the issue, the guide will direct you to our Customer Service team for further assistance.
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re truly sorry to hear about your experience, especially after purchasing a second unit and encountering the same issue with it no longer heating or pumping water.
We understand how disappointing this is, particularly since the performance met your expectations when it was working. We’ll be sure to share your feedback with our team.
To help troubleshoot the issue, please follow the steps in the guide below:
https://support.sharkninja.com/article/S2000-Series-Shark-SteamSpot-Steam-Mop-with-Steam-Blaster-Troubleshooting-Guide
If the steps do not resolve the issue, the guide will direct you to our Customer Service team for further assistance.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Improved floor steamer!
on June 22, 2026
Posted by: chickie
Since I had a shark for about 10 years, I was already aware of the durability. When someone in my household misused the shark, it stopped working. I knew immediately to look for another shark floor steamer. My husband told me he thinks it is improved! Great Steamer!
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.
Written by a customer while visiting sharkninja.com