Customer reviews from sharkninja.com
Shark - Steam Mop - White
Average customer rating
3.8
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
93
4 Stars
25
3 Stars
15
2 Stars
9
1 Star
33
70%of customers recommend this product.
(
90 out of
128)
Customer Reviews for Shark - Steam Mop - White
Customer Rating
1
Water container too hard to get off
on December 8, 2025
Posted by: Katw
Gender:Female
The water container is hard to get off. I need to wait till my husband is home to refill because I can't get it off :( Cord is still too short.
Response from sharkninja.comBy SharkNinja, December 11, 2025
Hi Kat,
Thank you for sharing your experience with us. We understand how frustrating it must be to struggle with removing the water container and dealing with a cord that feels too short. Your feedback is very important to us, and we truly appreciate you taking the time to let us know.
Kind Regards,
Shark Clean US.
Thank you for sharing your experience with us. We understand how frustrating it must be to struggle with removing the water container and dealing with a cord that feels too short. Your feedback is very important to us, and we truly appreciate you taking the time to let us know.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Cute
on December 13, 2025
Posted by: Shan78
from Missouri
Gender:Female
I like this it's nice to use it in my areas of my home where I have floors it really cleans
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
on January 15, 2026
Posted by: Chefdeb
from Upstate New York
Gender:Female
This is my 3rd Shark Steam Mop, 1st I LOVE that it is light and the pads are fantastic! As always the shark does a fabulous job! I have two complaints: 1. the water tank is almost impossible to remove, am I just supposed to yank it off? I feel like I am going to break the tab that holds it on, is there a trick to getting to to come off? 2. I REALLY have to pump it a LOT to get the steam going and to keep it steaming while I am using it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
steam cleaner
on January 19, 2026
Posted by: peanuts3591
Gender:Female
the water tank is EXTREMELY hard to get off. I have tried by myself and cannot get it off. it is useless if I cannot take off myself.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 20, 2026
Hi there,
Thank you for sharing your experience. Struggling to remove the water tank can definitely make the Steam Mop difficult to use, and we appreciate you bringing this to our attention. To remove the tank, lift it up and away from the Steam Mop body. Please make sure the unit is unplugged before attempting to take the tank off.
If you’re still having trouble after trying this, our team would be happy to help further. You can reach us directly here:
https://support.sharkninja.com/en-CA/contact-us. We’re here to make sure you’re able to get the most out of your product.
Kind Regards,
Shark Clean US.
Thank you for sharing your experience. Struggling to remove the water tank can definitely make the Steam Mop difficult to use, and we appreciate you bringing this to our attention. To remove the tank, lift it up and away from the Steam Mop body. Please make sure the unit is unplugged before attempting to take the tank off.
If you’re still having trouble after trying this, our team would be happy to help further. You can reach us directly here:
https://support.sharkninja.com/en-CA/contact-us. We’re here to make sure you’re able to get the most out of your product.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works wonderfully
on January 28, 2026
Posted by: J. Rose
from Pennsylvania
Gender:Female
I've had this for several months. Got it as a promotion when I purchased my new vacuum! I must say that for large areas you need several pads because they pick up A LOT of dirt!!!! I do love it. Mostly use it in my smaller rooms and for spot cleaning but it's amazing! The cord is not as long as i would like but nothing else bad to say!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
What a Waste
on March 9, 2026
Posted by: Weaverde
I received this product when I purchased another larger product (carpet shampoo machine). While it did sway me at the time to make that purchase (I was already in the market for a carpet cleaner), I would not repeat the purchase. The steamer I had from shark worked great but it is no longer available neither are the pads, or I would still be using it.
This is a great let down for a shark product. And because I have used and liked shark for a long time, I went ahead and bought two extra mop heads so that I always had one available. Now it looks like I totally wasted that money. Here's why:
1. there is no on/off button
2. there is no ability to have a built in cleaning product (like my old one)
3. in order to get steam you have to pump the handle... so you pump the handle, it steams for a little bit, then you have to pump the handle again...and again...and again.
4. there is no way to determine the amount of steam you want (like the old one) It seem like, although I could be wrong, when you stop to pump it, if you pump it several times you will get a fuller amount of steam coming out.
5. it has a much smaller water reservoir, so you have to continually stop to refill it for bigger jobs.
6. it has a much smaller length of cord, so for doing big jobs you are forced to relocate the plug more frequently.
2. there is no ability to have a built in cleaning product (like my old one)
3. in order to get steam you have to pump the handle... so you pump the handle, it steams for a little bit, then you have to pump the handle again...and again...and again.
4. there is no way to determine the amount of steam you want (like the old one) It seem like, although I could be wrong, when you stop to pump it, if you pump it several times you will get a fuller amount of steam coming out.
5. it has a much smaller water reservoir, so you have to continually stop to refill it for bigger jobs.
6. it has a much smaller length of cord, so for doing big jobs you are forced to relocate the plug more frequently.
No. There is not one good thing that I can say about this machine, except I will have to look elsewhere for my next steamer if this is the kind of junk that Shark is going to put out.
I wholeheartedly do NOT recommend this machine to anyone. If I could give it 5 negative stars I would. Just keep looking!
Response from sharkninja.comBy SharkNinja, March 13, 2026
Hi there,
Thank you for taking the time to share such detailed feedback with us. We’re truly sorry to hear how disappointing your experience has been with this steam mop, especially since you’ve relied on Shark products for so many years and had great results with your previous model. Your loyalty means a lot to us, and we understand how frustrating it is when a newer version doesn’t meet the performance or convenience you’ve come to expect.
The concerns you listed, from the lack of an on/off button, to needing to pump for steam, the smaller reservoir, shorter cord, and reduced convenience features, are not the experience we want you to have. We appreciate you outlining each point so clearly, and we will be sharing this feedback with our product team as we continue developing future steam mops.
We’d also like the chance to take a closer look at your unit and explore options to help make this right. Please reach out to us through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Thank you again for sharing your experience, we’re here to help however we can.
Warm regards,
Shark Home
Thank you for taking the time to share such detailed feedback with us. We’re truly sorry to hear how disappointing your experience has been with this steam mop, especially since you’ve relied on Shark products for so many years and had great results with your previous model. Your loyalty means a lot to us, and we understand how frustrating it is when a newer version doesn’t meet the performance or convenience you’ve come to expect.
The concerns you listed, from the lack of an on/off button, to needing to pump for steam, the smaller reservoir, shorter cord, and reduced convenience features, are not the experience we want you to have. We appreciate you outlining each point so clearly, and we will be sharing this feedback with our product team as we continue developing future steam mops.
We’d also like the chance to take a closer look at your unit and explore options to help make this right. Please reach out to us through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Thank you again for sharing your experience, we’re here to help however we can.
Warm regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
4
Takes out stains.
on April 2, 2026
Posted by: Ninjaa
from Florida
Gender:Male
Nice, easy to use. Only problem is pads get dirty quick and then basically spread it around. Need multiple pads to get floors cleaned.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com