Customer reviews from sharkninja.com
Shark - Steam Mop - White
Average customer rating
3.8
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
97
4 Stars
25
3 Stars
16
2 Stars
10
1 Star
34
69%of customers recommend this product.
(
91 out of
131)
Customer Reviews for Shark - Steam Mop - White
Customer Rating
1
Handstand queen
on September 15, 2026
Posted by: 6eAmber
from Missouri
Gender:Female
Huge disappointment! I had a previous shark steam mop that I purchased over 10 years ago but it accidentally got left behind during a move. So I thought I would just buy the same thing however that one is no longer available. So I purchased this shark ninja steamer, which is nowhere near the quality I was used to has a little tiny tank only came with one pad and it just does not get the job done. It’s junk.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 16, 2026
Hi Amber,
Thank you for sharing your experience. We're sorry to hear that your new Steam Mop has not met the expectations set by the previous model you enjoyed for over 10 years. We appreciate your feedback regarding the water tank size, included pad, and overall cleaning performance. Comments like yours are important to us and help us better understand how our products are performing for our customers.
We'd like the opportunity to learn more about your experience and see how we can help. Please reach out to our team through the link below:
https://support.sharkninja.com/contact-us
Sincerely,
SharkNinja US
Thank you for sharing your experience. We're sorry to hear that your new Steam Mop has not met the expectations set by the previous model you enjoyed for over 10 years. We appreciate your feedback regarding the water tank size, included pad, and overall cleaning performance. Comments like yours are important to us and help us better understand how our products are performing for our customers.
We'd like the opportunity to learn more about your experience and see how we can help. Please reach out to our team through the link below:
https://support.sharkninja.com/contact-us
Sincerely,
SharkNinja US
Written by a customer while visiting sharkninja.com
Customer Rating
5
on September 15, 2026
Posted by: Steam clean
Love my steam mop! Easy to use, cleans without leaving any streaks or residue.
Cord is not very long but still reaches where I need it to clean , just requires unplugging it and moving to different outlets to get job done but heats up super quickly so not really any inconvenience.
The only complaint I have is that cleaning pads don’t wash clean. After using mop, washed cleaning pads in washing machine but they still look dirty.
Cord is not very long but still reaches where I need it to clean , just requires unplugging it and moving to different outlets to get job done but heats up super quickly so not really any inconvenience.
The only complaint I have is that cleaning pads don’t wash clean. After using mop, washed cleaning pads in washing machine but they still look dirty.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love the Simplicity
on August 13, 2026
Posted by: Catgurl
from Los Angeles, CA
Gender:Female
I hate mopping my floors. So I would vacuum and spot clean noticeable areas that the floor vacuum couldn’t clean. Because this mop is so simple I just grab it off of the wall and do a quick steaming in the high traffic areas.
It doesn’t make the grout between the tiles magically white but it does a better job than a mop and I’ll use it more often.
Pros: Nontoxic - pets won’t be licking house cleaner off their paws. Lightweight - easy to hang on the wall and care upstairs. Preheats fast and is easy to change out the cleaning pad. Stands up on it’s own without having to lean it against something.
Cons: Needs treated water if you live in a hard water area, however it doesn’t need much water to cover a large area. I just use our treated bottle water and it seems to work fine. Cleaning pads need their own wash cycle. The steam just comes out of the middle section of the pad so middle section cleans better than edges.
It doesn’t make the grout between the tiles magically white but it does a better job than a mop and I’ll use it more often.
Pros: Nontoxic - pets won’t be licking house cleaner off their paws. Lightweight - easy to hang on the wall and care upstairs. Preheats fast and is easy to change out the cleaning pad. Stands up on it’s own without having to lean it against something.
Cons: Needs treated water if you live in a hard water area, however it doesn’t need much water to cover a large area. I just use our treated bottle water and it seems to work fine. Cleaning pads need their own wash cycle. The steam just comes out of the middle section of the pad so middle section cleans better than edges.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!
on August 4, 2026
Posted by: Ellie25
from San Francisco, CA
Gender:Female
Amazing love my steam mop it cleans so well and steams up quickly. It’s easy to store and very simple to put together
Written by a customer while visiting sharkninja.com
Customer Rating
2
Worked great, right up until the warranty date
on July 11, 2026
Posted by: moethrift
from St. Louis, MO
Gender:Female
I purchased the steam mop one year and 7 days ago. Using it two days ago, the mop was failing to steam and the handle action that generates the steam just wasn't working. I cam here to look into a warranty repair only to learn I'm 7 days late. It was great while it lasted, which compared to other Shark products I've purchased was not long enough.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 16, 2026
Hi Moe,
Thank you for sharing your feedback. We're sorry to hear that your Steam Mop stopped producing steam just after the warranty period ended.
Even though your warranty has recently expired, we'd like the opportunity to take another look at your situation and review what options may be available. Please reach out to our team using the link below so we can assist further:
https://support.sharkninja.com/contact-us
We appreciate you bringing this to our attention and hope to have the chance to help.
Sincerely,
Shark Home
Thank you for sharing your feedback. We're sorry to hear that your Steam Mop stopped producing steam just after the warranty period ended.
Even though your warranty has recently expired, we'd like the opportunity to take another look at your situation and review what options may be available. Please reach out to our team using the link below so we can assist further:
https://support.sharkninja.com/contact-us
We appreciate you bringing this to our attention and hope to have the chance to help.
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
An essential piece of cleaning equipment
on June 14, 2026
Posted by: AshleyM
We bought this when we bought our first home in 2022. 4 years later and it is still an essential part of our cleaning routine. We have 2 toddlers and always feel like we need to clean our floors for sanitary reasons but also because they're messy! The heat from the steam is great for getting sticky messes off the floor; and there are a lot of those around here! It's easy to use, light weight, and small enough to throw into a corner to store. The power cord is a decent length but I wish it was just a bit like longer.
I would recommend getting a couple replacement pads so if one is in the wash there's another one clean.
I would recommend getting a couple replacement pads so if one is in the wash there's another one clean.
Written by a customer while visiting influenster.com
Customer Rating
3
on May 14, 2026
Posted by: Anonymous
from New York, N.Y.
Gender:Male
It is still new with me. The old one also worked fine in the begining. These machines are not overused since I used them in my vacation home. I don't see any difference yet, compared to my old one except that the color of the water tank is darker. I will have to wait and see.
I did appreciate your response in your service department, but I don't have an opinion on the quality of the product yet
I did appreciate your response in your service department, but I don't have an opinion on the quality of the product yet
Response from sharkninja.comBy SharkNinja, May 14, 2026
Hi there,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience with us, and it’s great to hear that everything is working well so far. We understand it can take a little time to fully get a feel for a new product, especially if it hasn’t been used much yet. We’re glad our support team was able to assist you, and we hope the product continues to meet your expectations over time. If you do have any questions or notice anything you’d like help with, please don’t hesitate to reach out, we’re always here for you.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We appreciate you sharing your experience with us, and it’s great to hear that everything is working well so far. We understand it can take a little time to fully get a feel for a new product, especially if it hasn’t been used much yet. We’re glad our support team was able to assist you, and we hope the product continues to meet your expectations over time. If you do have any questions or notice anything you’d like help with, please don’t hesitate to reach out, we’re always here for you.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
4
Takes out stains.
on April 2, 2026
Posted by: Ninjaa
from Florida
Gender:Male
Nice, easy to use. Only problem is pads get dirty quick and then basically spread it around. Need multiple pads to get floors cleaned.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com