Customer reviews from sharkninja.com
Shark - Steam Mop - White
Average customer rating
3.8
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
93
4 Stars
25
3 Stars
15
2 Stars
9
1 Star
33
70%of customers recommend this product.
(
90 out of
128)
Customer Reviews for Shark - Steam Mop - White
Customer Rating
2
Disappointing Performance
on January 20, 2024
Posted by: KLCMA
from Lunenburg, MA
Gender:Female
I purchased this a few weeks ago and have used it once. I was not as impressed as I hoped I would be. It took several minutes for the mop to generate any steam at all. yet the instructions said it should begin steaming after 30 seconds Then it would steam for a few passes but stop. And yes, I did keep pushing the handle in to generate more steam. I had to keep waiting after every few passes for more steam to build up before I could clean the rest of the floor. I've had other steam mops that put out constant steam and I expected this one to do the same. I have other Shark products that work great but not this mop. I would not recommend it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 21, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark® Steam Mop. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark® Steam Mop. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Works so far
on February 12, 2024
Posted by: 72prstyle
from Sulphur Springs, TX
Gender:Male
Just used this once so far so good. Will know better once we use it more
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing Product
on March 1, 2024
Posted by: Lainey
from Round Mountain, TX
Gender:Female
A few months ago, I hired a company to clean my carpet. It never appeared they were even here. I was watching a promo on TV for the Shark Deep Carpet Cleaner. I decided to make the purchase. All I can say is WOW. It did an amazing job on my carpet. I am so frustrated that I spent money on what was supposed to be a highly rated carpet cleaner company. I HIGHLY recommend the Shark Deep Carpet Cleaner. This product is very user friendly and very easy to use.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good but not great
on March 5, 2024
Posted by: MThompson
from PA
Gender:Male
Got this as a bundle when I bought my carpet cleaner. Was excited to get another steam mop but disappointed by it when it arrived. The pump handle is probably the most worthless feature in my opinion. Why can't you just allow it to make constant steam, it becomes troublesome. Not all "features" improve a product.
Response from sharkninja.comBy SharkNinja, March 14, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your steam mop. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your steam mop. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
on March 26, 2024
Posted by: Cin 18
I Love it Works great on my hardwood floors. TY so much
Written by a customer while visiting sharkninja.com
Customer Rating
5
AMAZING!!
on April 18, 2024
Posted by: OliLedez48
I bought this today. I have to admit, I am absolutely amazed by how clean my floor is in my mud-room!!!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Horrible
on July 7, 2024
Posted by: Barb
Worst design ever. Shark keeps getting worse. You have to keep pushing in the rod to even get any steam which killed my back. It’s going back today.
Response from sharkninja.comBy SharkNinja, July 9, 2024
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that you weren't happy with your steam mop. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're sorry to hear that you weren't happy with your steam mop. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great suction!!
on October 2, 2024
Posted by: Ed72
from Estacada, Oregon
Gender:Female
We received our vacuum about 2-3 weeks ago and just LOVE it!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com