Customer reviews from sharkninja.com
Shark - Steam Mop - White
Average customer rating
3.8
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
96
4 Stars
25
3 Stars
16
2 Stars
10
1 Star
33
70%of customers recommend this product.
(
91 out of
130)
Customer Reviews for Shark - Steam Mop - White
Customer Rating
1
steam cleaner
on January 19, 2026
Posted by: peanuts3591
Gender:Female
the water tank is EXTREMELY hard to get off. I have tried by myself and cannot get it off. it is useless if I cannot take off myself.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 20, 2026
Hi there,
Thank you for sharing your experience. Struggling to remove the water tank can definitely make the Steam Mop difficult to use, and we appreciate you bringing this to our attention. To remove the tank, lift it up and away from the Steam Mop body. Please make sure the unit is unplugged before attempting to take the tank off.
If you’re still having trouble after trying this, our team would be happy to help further. You can reach us directly here:
https://support.sharkninja.com/en-CA/contact-us. We’re here to make sure you’re able to get the most out of your product.
Kind Regards,
Shark Clean US.
Thank you for sharing your experience. Struggling to remove the water tank can definitely make the Steam Mop difficult to use, and we appreciate you bringing this to our attention. To remove the tank, lift it up and away from the Steam Mop body. Please make sure the unit is unplugged before attempting to take the tank off.
If you’re still having trouble after trying this, our team would be happy to help further. You can reach us directly here:
https://support.sharkninja.com/en-CA/contact-us. We’re here to make sure you’re able to get the most out of your product.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
4
on January 15, 2026
Posted by: Chefdeb
from Upstate New York
Gender:Female
This is my 3rd Shark Steam Mop, 1st I LOVE that it is light and the pads are fantastic! As always the shark does a fabulous job! I have two complaints: 1. the water tank is almost impossible to remove, am I just supposed to yank it off? I feel like I am going to break the tab that holds it on, is there a trick to getting to to come off? 2. I REALLY have to pump it a LOT to get the steam going and to keep it steaming while I am using it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Cute
on December 13, 2025
Posted by: Shan78
from Missouri
Gender:Female
I like this it's nice to use it in my areas of my home where I have floors it really cleans
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Water container too hard to get off
on December 8, 2025
Posted by: Katw
Gender:Female
The water container is hard to get off. I need to wait till my husband is home to refill because I can't get it off :( Cord is still too short.
Response from sharkninja.comBy SharkNinja, December 11, 2025
Hi Kat,
Thank you for sharing your experience with us. We understand how frustrating it must be to struggle with removing the water container and dealing with a cord that feels too short. Your feedback is very important to us, and we truly appreciate you taking the time to let us know.
Kind Regards,
Shark Clean US.
Thank you for sharing your experience with us. We understand how frustrating it must be to struggle with removing the water container and dealing with a cord that feels too short. Your feedback is very important to us, and we truly appreciate you taking the time to let us know.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
2
No Steam
on December 3, 2025
Posted by: MaryIllinois
So disappointed with the level of steam that generate. I had the Shark Professional light wait and that was 10 times better. This is such a disappointment.
Response from sharkninja.comBy SharkNinja, December 4, 2025
Hi Mary,
Thank you for sharing your feedback on your Steam Mop. We’re truly sorry to hear that the steam performance hasn’t met your expectations compared to your previous Shark Professional model. Your experience matters to us, and we appreciate you bringing this to our attention.
We’d love the opportunity to help troubleshoot and ensure you’re getting the best performance possible. Please reach out to our team at 1-855-427-5127 for assistance. We’re here to help make this right.
Sincerely,
Shark Clean US
Thank you for sharing your feedback on your Steam Mop. We’re truly sorry to hear that the steam performance hasn’t met your expectations compared to your previous Shark Professional model. Your experience matters to us, and we appreciate you bringing this to our attention.
We’d love the opportunity to help troubleshoot and ensure you’re getting the best performance possible. Please reach out to our team at 1-855-427-5127 for assistance. We’re here to help make this right.
Sincerely,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
1
So Disappointed!
on November 11, 2025
Posted by: Tjambga
Gender:Female
Having owned various other models of Shark steam mops, I was HIGHLY DISAPPOINTED with this one. This particular steam mop, by far, was the worst steam mop I’ve ever owned. Having to pump down for steam was more physical effort with little to no steam as a result. The reservoir was very small considering how many times you had to make the mop steam. The cord seemed shorter than most which added more aggravation.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 12, 2025
Hello there,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that this steam mop didn’t meet your expectations, especially since you’ve had positive experiences with other Shark models in the past. Your comments about the pumping mechanism, steam output, reservoir size, and cord length are very important to us. We’ll make sure to share this with our product development team for future improvements.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re truly sorry to hear that this steam mop didn’t meet your expectations, especially since you’ve had positive experiences with other Shark models in the past. Your comments about the pumping mechanism, steam output, reservoir size, and cord length are very important to us. We’ll make sure to share this with our product development team for future improvements.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it! Use it! Easy fast and works very well!
on August 21, 2025
Posted by: Einsteinmoma25
from Valley Stream, NY
Gender:Female
Outstanding steam mop! Works very well ; easy to use. Low maintenance A+++
Highly recommend as a superb cleaning tool. Well designed and made Shark product.
Highly recommend as a superb cleaning tool. Well designed and made Shark product.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works great!
on August 18, 2025
Posted by: knbenn
from windsor, co
Gender:Female
I love this mop. It does a great job of getting stuck on food off the floor. Lightweight and easy to store.
I have bought 5 of these for our house and our kid's as well.
I have bought 5 of these for our house and our kid's as well.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com