Customer reviews from sharkninja.com
Shark - PowerPro Pet Cordless Stick Vacuum - Blue/White
Average customer rating
4.1
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
58
4 Stars
8
3 Stars
8
2 Stars
5
1 Star
9
57%of customers recommend this product.
(
13 out of
23)
Customer Reviews for Shark - PowerPro Pet Cordless Stick Vacuum - Blue/White
Customer Rating
1
Poor front wheel design
on January 27, 2026
Posted by: Doug123
Poor design. For a pet vacuum cleaner, the wheels upfront are 0.5 cm. They clogged up with hair and started sliding creating a flattened out non-turning wheel that scratches the floor with the bottom of the vacuum within a few months. The suction power also is non impressive even with boost turned on. Was going to throw away but looking for wheel replacements.
Response from sharkninja.comBy SharkNinja, January 28, 2026
Hi Doug,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the issues you’ve experienced with the wheel design, hair buildup, and suction performance. We understand how disappointing and frustrating it can be when a vacuum designed for pet hair does not perform as expected and causes concerns with maneuverability and floor protection.
We truly appreciate you sharing these details, as this is not the experience we want for our customers. Your feedback is important to us, and we will be sure to pass it along to our product team for review and consideration.
To help address the concerns you described, we recommend reviewing our troubleshooting guide, which includes steps related to maintenance, performance, and overall operation:
https://support.sharkninja.com/article/IZ370H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further.
Kind regards,
Shark Home US
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the issues you’ve experienced with the wheel design, hair buildup, and suction performance. We understand how disappointing and frustrating it can be when a vacuum designed for pet hair does not perform as expected and causes concerns with maneuverability and floor protection.
We truly appreciate you sharing these details, as this is not the experience we want for our customers. Your feedback is important to us, and we will be sure to pass it along to our product team for review and consideration.
To help address the concerns you described, we recommend reviewing our troubleshooting guide, which includes steps related to maintenance, performance, and overall operation:
https://support.sharkninja.com/article/IZ370H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
2
Lost suction
on January 29, 2026
Posted by: JuniesMom23
I purchased this a couple months ago. In the beginning it worked amazing, now the suction isn’t that great. I don’t often use it so it does not make sense to lose power like this. It doesn’t pick up all the hair and I end up having to use either a broom or my old vacuum to get the remainder.
Response from sharkninja.comBy SharkNinja, January 29, 2026
Hi JuniesMom,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the suction issue you’re experiencing and understand how frustrating it can be when your vacuum no longer performs the way it initially did, especially with limited use.
We appreciate you sharing your experience, and we will be sure to pass your feedback along to our team. In the meantime, we recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/IZ370H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further.
Kind regards,
Shark Home US
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the suction issue you’re experiencing and understand how frustrating it can be when your vacuum no longer performs the way it initially did, especially with limited use.
We appreciate you sharing your experience, and we will be sure to pass your feedback along to our team. In the meantime, we recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/IZ370H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Trash!
on January 31, 2026
Posted by: Bmama
from Nevada
Gender:Female
This vacuum is trash. I’m not sure how they sell this as a pet friendly tool, but it definitely doesn’t have the power to pick up even the mildest pet hair even on the linoleum. What a waste of money. I don’t recommend it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 2, 2026
Hello,
Thank you for taking the time to leave a review.
We're truly sorry to hear that the vacuum hasn’t met your expectations, especially when it comes to picking up pet hair. That’s definitely not the experience we want for you. Our pet‑friendly vacuums are designed to handle everyday messes, including pet hair on hard floors like linoleum, so we understand how frustrating it must be to feel like it isn’t performing as promised. When you get a moment, please reach out to our support team here: https://support.sharkninja.com/contact-us for further assistance.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We're truly sorry to hear that the vacuum hasn’t met your expectations, especially when it comes to picking up pet hair. That’s definitely not the experience we want for you. Our pet‑friendly vacuums are designed to handle everyday messes, including pet hair on hard floors like linoleum, so we understand how frustrating it must be to feel like it isn’t performing as promised. When you get a moment, please reach out to our support team here: https://support.sharkninja.com/contact-us for further assistance.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
No attachment that will work!
on February 2, 2026
Posted by: Caesar
Gender:Female
I got this vacuum just a month ago. It did not come with an attachment to do steps or upholstery. I just tried to purchase this attachment only to be told that there is not an attachment that is compatible with my vacuum. The person who helped me spent several minutes looking for one and came up empty. This is extremely disappointing. This is the reason for the 3 stars. Otherwise the vacuum works fine and I like it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 2, 2026
Hi Caesar,
Thank you for taking the time to share this experience.
It’s great to hear that your vacuum has been performing well for your everyday cleaning needs. We can understand how frustrating it must have been when you tried to find an upholstery attachment and couldn’t locate one. You put a lot of care into choosing the right vacuum, so discovering that a key accessory wasn’t readily available can definitely take away from the overall experience. The good news is that we do have an upholstery tool available for your model, along with several other compatible accessories you may find helpful. You’ll find all applicable links listed below for easy access.
Upholstery Tool:https://www.sharkninja.com/upholstery-tool/627FJ140.html
IZ373H Parts and Accessories: https://www.sharkninja.com/search?q=IZ373H&lang=null
Kind Regards,
Shark Clean
Thank you for taking the time to share this experience.
It’s great to hear that your vacuum has been performing well for your everyday cleaning needs. We can understand how frustrating it must have been when you tried to find an upholstery attachment and couldn’t locate one. You put a lot of care into choosing the right vacuum, so discovering that a key accessory wasn’t readily available can definitely take away from the overall experience. The good news is that we do have an upholstery tool available for your model, along with several other compatible accessories you may find helpful. You’ll find all applicable links listed below for easy access.
Upholstery Tool:https://www.sharkninja.com/upholstery-tool/627FJ140.html
IZ373H Parts and Accessories: https://www.sharkninja.com/search?q=IZ373H&lang=null
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Slim Ninja
on February 5, 2026
Posted by: Baby Shark 2
I love my new Ninja! It’s very maneuverable and gets under furniture easily. The cartridge is easy to empty and the battery recharges nicely. I find that it goes easily from carpet to hardwood also. Overall, a great value for the price.
Written by a customer while visiting sharkninja.com
Customer Rating
3
on March 17, 2026
Posted by: Elbarita
Gender:Female
I just got mine , how can I ex change it to the flex?
Response from sharkninja.comBy SharkNinja, March 17, 2026
Hi Elbarita,
Thank you for taking the time to leave your review on the PowerPro.
We completely understand your interest in the flex wand feature, it’s a convenient option to have. This particular model doesn’t include a flex wand, nor is it compatible with any of the flex wands we offer. While we aren’t able to offer unit exchanges at this time, we kindly recommend browsing our website for models that better match the features you’re looking for. Feel free to use the link below to get started. If you'd like help choosing the right vacuum, our team would be more than happy to assist you.
Cordless Vacuums: https://www.sharkninja.com/vacuums-air-care/vacuum-cleaners/cordless-vacuums?prefn1=features&prefv1=Whole%20Home%20Cleaning&prefn2=showInWebShop&prefv2=true
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave your review on the PowerPro.
We completely understand your interest in the flex wand feature, it’s a convenient option to have. This particular model doesn’t include a flex wand, nor is it compatible with any of the flex wands we offer. While we aren’t able to offer unit exchanges at this time, we kindly recommend browsing our website for models that better match the features you’re looking for. Feel free to use the link below to get started. If you'd like help choosing the right vacuum, our team would be more than happy to assist you.
Cordless Vacuums: https://www.sharkninja.com/vacuums-air-care/vacuum-cleaners/cordless-vacuums?prefn1=features&prefv1=Whole%20Home%20Cleaning&prefn2=showInWebShop&prefv2=true
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love the attachments
on March 22, 2026
Posted by: Jase
Gender:Male
[This review was collected as part of a promotion.] I love i strong suction batter last long I'll love the attachments and the suction power
Written by a customer while visiting sharkninja.com
Customer Rating
5
on April 4, 2026
Posted by: Light and Easy
Gender:Female
just got this about 2 weeks ago and so far it is one of the best cordless vacuums I have used.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com