Customer reviews from sharkninja.com
Shark - PowerPro Pet Cordless Stick Vacuum - Blue/White
Average customer rating
4.1
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
58
4 Stars
8
3 Stars
8
2 Stars
5
1 Star
9
57%of customers recommend this product.
(
13 out of
23)
Customer Reviews for Shark - PowerPro Pet Cordless Stick Vacuum - Blue/White
Customer Rating
4
Nice upgrade
on September 15, 2025
Posted by: QuePasa the Cat
from Asheville, N.C.
Gender:Male
Review for IZ373H, PowerPro Pet Cordless Stick Vacuum
Excellent upgrade vacuum from prior mid-range cordless sticks. Not sure what the "Pet" part of the brand name distinguishes it from any other model. One complaint: the web description of the In The Box accessories says one of the attachments is a "Pet Multi Tool". What you get, and what is pictured, is an "Anti Allergen Brush". However, a tool called "Furfins Tool" is available to purchase separately, but given the name of this product, should be included.
Excellent upgrade vacuum from prior mid-range cordless sticks. Not sure what the "Pet" part of the brand name distinguishes it from any other model. One complaint: the web description of the In The Box accessories says one of the attachments is a "Pet Multi Tool". What you get, and what is pictured, is an "Anti Allergen Brush". However, a tool called "Furfins Tool" is available to purchase separately, but given the name of this product, should be included.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Disappointed
on January 23, 2026
Posted by: Disappointed In Shark
I wanted to love this product as I’ve purchased Shark sweepers in the past for myself and adult children. This cordless sweeper has absolutely no power. After charging and troubleshooting, it barely sweeps. So disappointed. Will be returning. Maybe will purchase a knock-off brand instead.
Response from sharkninja.comBy SharkNinja, January 24, 2026
Hi there,
Thank you so much for taking the time to leave a review.
We’re truly unhappy to hear about your experience. Having your Shark show absolutely no power after charging, and then barely sweep even after troubleshooting must have been incredibly frustrating. We completely understand how disappointing it is to receive a product that doesn’t perform the way it should, especially when you’re counting on it. We’re really sorry that this led you to return it.
Your feedback is extremely valuable, and we’ll be sure to share it with the appropriate teams, so we can continue improving our products and customer experience.
If there’s anything more we can do to support you or if you’d like to share any suggestions, we’re here to help. Please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Thank you so much for taking the time to leave a review.
We’re truly unhappy to hear about your experience. Having your Shark show absolutely no power after charging, and then barely sweep even after troubleshooting must have been incredibly frustrating. We completely understand how disappointing it is to receive a product that doesn’t perform the way it should, especially when you’re counting on it. We’re really sorry that this led you to return it.
Your feedback is extremely valuable, and we’ll be sure to share it with the appropriate teams, so we can continue improving our products and customer experience.
If there’s anything more we can do to support you or if you’d like to share any suggestions, we’re here to help. Please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Written by a customer while visiting sharkninja.com
Customer Rating
1
on February 3, 2026
Posted by: Dgkd
Gender:Male
Worst excuse for a vacuum. If you want it for carpet, forget about it. All it does is push debris around and has terrible suction. Do not ever buy this vacuum unless you want it as an expensive sorry excuse for a broom.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 3, 2026
Hi there,
Thank you for sharing your feedback about the PowerPro Pet vacuum. We’re sorry to hear that it hasn’t performed the way you expected, especially on carpet, and we understand how disappointing it can be when a vacuum doesn’t pick up debris as it should. The experience you described isn’t what we want for our customers, and it may indicate that something isn’t working properly with your unit. We’d really like the opportunity to help resolve this for you. Please reach out to us through our support page at https://support.sharkninja.com/contact-us so we can assist you further.
Sincerely,
Shark Clean
Thank you for sharing your feedback about the PowerPro Pet vacuum. We’re sorry to hear that it hasn’t performed the way you expected, especially on carpet, and we understand how disappointing it can be when a vacuum doesn’t pick up debris as it should. The experience you described isn’t what we want for our customers, and it may indicate that something isn’t working properly with your unit. We’d really like the opportunity to help resolve this for you. Please reach out to us through our support page at https://support.sharkninja.com/contact-us so we can assist you further.
Sincerely,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Terrible suction
on May 22, 2026
Posted by: Maka
Gender:Female
I really wanted to love this vacuum. There are a few things I do love about it. I love the light on it, the fact that it’s cordless, and that it can detach and be handheld is amazing. However, the suction is awful on this vacuum. I can go over my floor over and over again and it still won’t pick debris up, which is such a bummer because then I have to get another vacuum out to go over it which defeats the purpose of this vacuum. When I vacuum my rug, it just pushes the dog hair around instead of sucking it up. Very disappointed.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 22, 2026
Hi Maka,
Thank you for taking the time to leave feedback, we really appreciate you sharing your experience.
We’re so sorry to hear the suction hasn’t met your expectations, especially when there are features you were really enjoying. We completely understand how frustrating and disappointing that must be.
We can see you’re currently waiting for a callback, and we’ll be in touch as soon as possible to help resolve this for you. If you’d prefer to reach out in the meantime, you can contact our team here:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave feedback, we really appreciate you sharing your experience.
We’re so sorry to hear the suction hasn’t met your expectations, especially when there are features you were really enjoying. We completely understand how frustrating and disappointing that must be.
We can see you’re currently waiting for a callback, and we’ll be in touch as soon as possible to help resolve this for you. If you’d prefer to reach out in the meantime, you can contact our team here:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Do not buy this.
on October 19, 2025
Posted by: Rachel16
from Charlottesville, VA
Gender:Female
I cannot stress enough how much I hate this vacuum. We bought it after our two year old sucked up water with our Dyson, we should have just saved the money and bought the other Dyson to begin with. The battery life is horrendous and it takes forever to charge. We’re talking 5-10 minutes of use before it’s dead and a few hours at least of charging. The debris lodges itself right inside the opening of the chamber, you have to use your hands to empty it. On the bottom of the handheld part, if you use your other hand under the machine for additional support, both sides have a very easily triggered release which empties the dirt compartment. I have accidentally emptied the dirt back onto my floor countless times. You’re also bound to leave a trail of dirt behind you when you’re done vacuuming because things will fall back out from the opening. Don’t even bother on rugs. After hearing me complain too many times, my husband went out and surprised me with another Dyson. I almost cried I was so happy.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 27, 2025
Hi Rachel,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the PowerPro Pet Cordless Stick Vacuum didn’t meet your expectations. We understand how frustrating it is when a product doesn’t perform as promised,especially when it impacts your daily routine.
Battery life, debris disposal, and usability are all critical features, and we regret that these aspects caused such inconvenience. Your feedback is incredibly important, and we’ve shared it with our product team to help improve future designs and functionality. Please reach out to our Customer Service team at 1-855-427-5127 so we can assist you directly. Thank you again for your honest review and for giving us a try.
Warm regards,
Shark Clean US
Thank you for taking the time to share your experience. We’re truly sorry to hear that the PowerPro Pet Cordless Stick Vacuum didn’t meet your expectations. We understand how frustrating it is when a product doesn’t perform as promised,especially when it impacts your daily routine.
Battery life, debris disposal, and usability are all critical features, and we regret that these aspects caused such inconvenience. Your feedback is incredibly important, and we’ve shared it with our product team to help improve future designs and functionality. Please reach out to our Customer Service team at 1-855-427-5127 so we can assist you directly. Thank you again for your honest review and for giving us a try.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Had to return...no suction
on October 9, 2025
Posted by: Libby1
Wanted a cordless vac as I have 2 corded Sharks, the liftaway and a stick. Sadly there was absoutley no suction. Checked for a blockage, none. Therefore returned vacumn.
Response from sharkninja.comBy SharkNinja, October 10, 2025
Hi there,
Thank you for sharing your experience with the PowerPro Pet Cordless. We're glad to hear you're a loyal Shark user and appreciate your trust in our products. We're truly sorry to hear that this model didn’t meet your expectations in terms of suction power.
It sounds like you did everything right by checking for blockages, and we understand how disappointing it must have been to return the vacuum. Your feedback is incredibly important to us, and we’ll be sure to pass it along to our product team as we continue to improve our cordless technology.
If you're still looking for a cordless option, we’d love to help you find one that better suits your needs. Please feel free to reach out anytime!
Warm regards,
Shark Clean US
Thank you for sharing your experience with the PowerPro Pet Cordless. We're glad to hear you're a loyal Shark user and appreciate your trust in our products. We're truly sorry to hear that this model didn’t meet your expectations in terms of suction power.
It sounds like you did everything right by checking for blockages, and we understand how disappointing it must have been to return the vacuum. Your feedback is incredibly important to us, and we’ll be sure to pass it along to our product team as we continue to improve our cordless technology.
If you're still looking for a cordless option, we’d love to help you find one that better suits your needs. Please feel free to reach out anytime!
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark does not disappoint
on July 31, 2025
Posted by: kymz_44
[This review was collected as part of a promotion.] This is a powerful vacuum for being a cordless stick vacuum it really had great suction and the quality of it picking up the dirt and pet hair was amazing I really enjoyed using it.
Written by a customer while visiting influenster.com
Customer Rating
5
Recommended product
on August 4, 2025
Posted by: nuniezceleste_1460
[This review was collected as part of a promotion.] It is the best vacuum I’ve owned so far, the way you can use it in different ways is incredible, I can maneuver it so well. The battery lasts for a long time and it’s pretty quiet for being a vacuum. The suction power works pretty well too. 10/10
Written by a customer while visiting influenster.com