Customer reviews from sharkninja.com
Shark - PowerPro Pet Cordless Stick Vacuum - Blue/White
Average customer rating
4.2
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
49
4 Stars
8
3 Stars
5
2 Stars
3
1 Star
7
57%of customers recommend this product.
(
8 out of
14)
Customer Reviews for Shark - PowerPro Pet Cordless Stick Vacuum - Blue/White
Customer Rating
1
Lousy high priced machine
on December 28, 2025
Posted by: Shark worthless
from Malta Bend, Mo
Gender:Female
This is worthless. Doesn't empty pet hair into bin. Difficult to empty manually. Doesn't even like to pick up dirt. Too much money for a n appliance that doesn't work!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 31, 2025
Hi there,
Thank you for sharing your feedback. It’s frustrating to hear that the appliance isn’t performing as expected and that emptying pet hair has been difficult. We’d like the chance to review this and assist you further. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us, and our team will work with you to find a solution.
Kind Regards,
Shark Clean US.
Thank you for sharing your feedback. It’s frustrating to hear that the appliance isn’t performing as expected and that emptying pet hair has been difficult. We’d like the chance to review this and assist you further. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us, and our team will work with you to find a solution.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great!
on January 9, 2026
Posted by: Kimmywood
Gender:Female
we love this vacuum we’ve had it for less than a month, but so far the section is great. Cleans our whole house and actually does a really good job on my carpet too. I love that it switches your carpet to floor automatically would definitely recommend this
Written by a customer while visiting sharkninja.com
Customer Rating
5
Exceeds all of our expectations
on January 9, 2026
Posted by: John 911
from TX
Gender:Male
Exceeds all of our expectations! We should have purchased one earlier! Would definitely recommend to family and friends!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome little sucker!
on January 16, 2026
Posted by: Bgbgbg
First cordless vacuum and was kind of skeptical but this thing is the awesome. I 3D printed a storage mount for it and the accessories which makes it even better now! Love it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
great features but can't register
on January 17, 2026
Posted by: Dardan
Gender:Female
I can't seem to register my product
it keeps telling me the model no is incorrect 1Z373H
it keeps telling me the model no is incorrect 1Z373H
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Disappointed
on January 23, 2026
Posted by: Disappointed In Shark
I wanted to love this product as I’ve purchased Shark sweepers in the past for myself and adult children. This cordless sweeper has absolutely no power. After charging and troubleshooting, it barely sweeps. So disappointed. Will be returning. Maybe will purchase a knock-off brand instead.
Response from sharkninja.comBy SharkNinja, January 24, 2026
Hi there,
Thank you so much for taking the time to leave a review.
We’re truly unhappy to hear about your experience. Having your Shark show absolutely no power after charging, and then barely sweep even after troubleshooting must have been incredibly frustrating. We completely understand how disappointing it is to receive a product that doesn’t perform the way it should, especially when you’re counting on it. We’re really sorry that this led you to return it.
Your feedback is extremely valuable, and we’ll be sure to share it with the appropriate teams, so we can continue improving our products and customer experience.
If there’s anything more we can do to support you or if you’d like to share any suggestions, we’re here to help. Please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Thank you so much for taking the time to leave a review.
We’re truly unhappy to hear about your experience. Having your Shark show absolutely no power after charging, and then barely sweep even after troubleshooting must have been incredibly frustrating. We completely understand how disappointing it is to receive a product that doesn’t perform the way it should, especially when you’re counting on it. We’re really sorry that this led you to return it.
Your feedback is extremely valuable, and we’ll be sure to share it with the appropriate teams, so we can continue improving our products and customer experience.
If there’s anything more we can do to support you or if you’d like to share any suggestions, we’re here to help. Please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Poor front wheel design
on January 27, 2026
Posted by: Doug123
Poor design. For a pet vacuum cleaner, the wheels upfront are 0.5 cm. They clogged up with hair and started sliding creating a flattened out non-turning wheel that scratches the floor with the bottom of the vacuum within a few months. The suction power also is non impressive even with boost turned on. Was going to throw away but looking for wheel replacements.
Response from sharkninja.comBy SharkNinja, January 28, 2026
Hi Doug,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the issues you’ve experienced with the wheel design, hair buildup, and suction performance. We understand how disappointing and frustrating it can be when a vacuum designed for pet hair does not perform as expected and causes concerns with maneuverability and floor protection.
We truly appreciate you sharing these details, as this is not the experience we want for our customers. Your feedback is important to us, and we will be sure to pass it along to our product team for review and consideration.
To help address the concerns you described, we recommend reviewing our troubleshooting guide, which includes steps related to maintenance, performance, and overall operation:
https://support.sharkninja.com/article/IZ370H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further.
Kind regards,
Shark Home US
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the issues you’ve experienced with the wheel design, hair buildup, and suction performance. We understand how disappointing and frustrating it can be when a vacuum designed for pet hair does not perform as expected and causes concerns with maneuverability and floor protection.
We truly appreciate you sharing these details, as this is not the experience we want for our customers. Your feedback is important to us, and we will be sure to pass it along to our product team for review and consideration.
To help address the concerns you described, we recommend reviewing our troubleshooting guide, which includes steps related to maintenance, performance, and overall operation:
https://support.sharkninja.com/article/IZ370H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
2
Lost suction
on January 29, 2026
Posted by: JuniesMom23
I purchased this a couple months ago. In the beginning it worked amazing, now the suction isn’t that great. I don’t often use it so it does not make sense to lose power like this. It doesn’t pick up all the hair and I end up having to use either a broom or my old vacuum to get the remainder.
Response from sharkninja.comBy SharkNinja, January 29, 2026
Hi JuniesMom,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the suction issue you’re experiencing and understand how frustrating it can be when your vacuum no longer performs the way it initially did, especially with limited use.
We appreciate you sharing your experience, and we will be sure to pass your feedback along to our team. In the meantime, we recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/IZ370H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further.
Kind regards,
Shark Home US
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the suction issue you’re experiencing and understand how frustrating it can be when your vacuum no longer performs the way it initially did, especially with limited use.
We appreciate you sharing your experience, and we will be sure to pass your feedback along to our team. In the meantime, we recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/IZ370H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com