Customer reviews from sharkninja.com
Shark - PowerPro Pet Cordless Stick Vacuum - Blue/White
Average customer rating
4.1
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
62
4 Stars
12
3 Stars
10
2 Stars
5
1 Star
10
55%of customers recommend this product.
(
16 out of
29)
Customer Reviews for Shark - PowerPro Pet Cordless Stick Vacuum - Blue/White
Customer Rating
1
on February 3, 2026
Posted by: Dgkd
Gender:Male
Worst excuse for a vacuum. If you want it for carpet, forget about it. All it does is push debris around and has terrible suction. Do not ever buy this vacuum unless you want it as an expensive sorry excuse for a broom.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 3, 2026
Hi there,
Thank you for sharing your feedback about the PowerPro Pet vacuum. We’re sorry to hear that it hasn’t performed the way you expected, especially on carpet, and we understand how disappointing it can be when a vacuum doesn’t pick up debris as it should. The experience you described isn’t what we want for our customers, and it may indicate that something isn’t working properly with your unit. We’d really like the opportunity to help resolve this for you. Please reach out to us through our support page at https://support.sharkninja.com/contact-us so we can assist you further.
Sincerely,
Shark Clean
Thank you for sharing your feedback about the PowerPro Pet vacuum. We’re sorry to hear that it hasn’t performed the way you expected, especially on carpet, and we understand how disappointing it can be when a vacuum doesn’t pick up debris as it should. The experience you described isn’t what we want for our customers, and it may indicate that something isn’t working properly with your unit. We’d really like the opportunity to help resolve this for you. Please reach out to us through our support page at https://support.sharkninja.com/contact-us so we can assist you further.
Sincerely,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
No attachment that will work!
on February 2, 2026
Posted by: Caesar
Gender:Female
I got this vacuum just a month ago. It did not come with an attachment to do steps or upholstery. I just tried to purchase this attachment only to be told that there is not an attachment that is compatible with my vacuum. The person who helped me spent several minutes looking for one and came up empty. This is extremely disappointing. This is the reason for the 3 stars. Otherwise the vacuum works fine and I like it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 2, 2026
Hi Caesar,
Thank you for taking the time to share this experience.
It’s great to hear that your vacuum has been performing well for your everyday cleaning needs. We can understand how frustrating it must have been when you tried to find an upholstery attachment and couldn’t locate one. You put a lot of care into choosing the right vacuum, so discovering that a key accessory wasn’t readily available can definitely take away from the overall experience. The good news is that we do have an upholstery tool available for your model, along with several other compatible accessories you may find helpful. You’ll find all applicable links listed below for easy access.
Upholstery Tool:https://www.sharkninja.com/upholstery-tool/627FJ140.html
IZ373H Parts and Accessories: https://www.sharkninja.com/search?q=IZ373H&lang=null
Kind Regards,
Shark Clean
Thank you for taking the time to share this experience.
It’s great to hear that your vacuum has been performing well for your everyday cleaning needs. We can understand how frustrating it must have been when you tried to find an upholstery attachment and couldn’t locate one. You put a lot of care into choosing the right vacuum, so discovering that a key accessory wasn’t readily available can definitely take away from the overall experience. The good news is that we do have an upholstery tool available for your model, along with several other compatible accessories you may find helpful. You’ll find all applicable links listed below for easy access.
Upholstery Tool:https://www.sharkninja.com/upholstery-tool/627FJ140.html
IZ373H Parts and Accessories: https://www.sharkninja.com/search?q=IZ373H&lang=null
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Trash!
on January 31, 2026
Posted by: Bmama
from Nevada
Gender:Female
This vacuum is trash. I’m not sure how they sell this as a pet friendly tool, but it definitely doesn’t have the power to pick up even the mildest pet hair even on the linoleum. What a waste of money. I don’t recommend it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 2, 2026
Hello,
Thank you for taking the time to leave a review.
We're truly sorry to hear that the vacuum hasn’t met your expectations, especially when it comes to picking up pet hair. That’s definitely not the experience we want for you. Our pet‑friendly vacuums are designed to handle everyday messes, including pet hair on hard floors like linoleum, so we understand how frustrating it must be to feel like it isn’t performing as promised. When you get a moment, please reach out to our support team here: https://support.sharkninja.com/contact-us for further assistance.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We're truly sorry to hear that the vacuum hasn’t met your expectations, especially when it comes to picking up pet hair. That’s definitely not the experience we want for you. Our pet‑friendly vacuums are designed to handle everyday messes, including pet hair on hard floors like linoleum, so we understand how frustrating it must be to feel like it isn’t performing as promised. When you get a moment, please reach out to our support team here: https://support.sharkninja.com/contact-us for further assistance.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Lost suction
on January 29, 2026
Posted by: JuniesMom23
I purchased this a couple months ago. In the beginning it worked amazing, now the suction isn’t that great. I don’t often use it so it does not make sense to lose power like this. It doesn’t pick up all the hair and I end up having to use either a broom or my old vacuum to get the remainder.
Response from sharkninja.comBy SharkNinja, January 29, 2026
Hi JuniesMom,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the suction issue you’re experiencing and understand how frustrating it can be when your vacuum no longer performs the way it initially did, especially with limited use.
We appreciate you sharing your experience, and we will be sure to pass your feedback along to our team. In the meantime, we recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/IZ370H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further.
Kind regards,
Shark Home US
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the suction issue you’re experiencing and understand how frustrating it can be when your vacuum no longer performs the way it initially did, especially with limited use.
We appreciate you sharing your experience, and we will be sure to pass your feedback along to our team. In the meantime, we recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/IZ370H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Poor front wheel design
on January 27, 2026
Posted by: Doug123
Poor design. For a pet vacuum cleaner, the wheels upfront are 0.5 cm. They clogged up with hair and started sliding creating a flattened out non-turning wheel that scratches the floor with the bottom of the vacuum within a few months. The suction power also is non impressive even with boost turned on. Was going to throw away but looking for wheel replacements.
Response from sharkninja.comBy SharkNinja, January 28, 2026
Hi Doug,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the issues you’ve experienced with the wheel design, hair buildup, and suction performance. We understand how disappointing and frustrating it can be when a vacuum designed for pet hair does not perform as expected and causes concerns with maneuverability and floor protection.
We truly appreciate you sharing these details, as this is not the experience we want for our customers. Your feedback is important to us, and we will be sure to pass it along to our product team for review and consideration.
To help address the concerns you described, we recommend reviewing our troubleshooting guide, which includes steps related to maintenance, performance, and overall operation:
https://support.sharkninja.com/article/IZ370H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further.
Kind regards,
Shark Home US
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the issues you’ve experienced with the wheel design, hair buildup, and suction performance. We understand how disappointing and frustrating it can be when a vacuum designed for pet hair does not perform as expected and causes concerns with maneuverability and floor protection.
We truly appreciate you sharing these details, as this is not the experience we want for our customers. Your feedback is important to us, and we will be sure to pass it along to our product team for review and consideration.
To help address the concerns you described, we recommend reviewing our troubleshooting guide, which includes steps related to maintenance, performance, and overall operation:
https://support.sharkninja.com/article/IZ370H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Disappointed
on January 23, 2026
Posted by: Disappointed In Shark
I wanted to love this product as I’ve purchased Shark sweepers in the past for myself and adult children. This cordless sweeper has absolutely no power. After charging and troubleshooting, it barely sweeps. So disappointed. Will be returning. Maybe will purchase a knock-off brand instead.
Response from sharkninja.comBy SharkNinja, January 24, 2026
Hi there,
Thank you so much for taking the time to leave a review.
We’re truly unhappy to hear about your experience. Having your Shark show absolutely no power after charging, and then barely sweep even after troubleshooting must have been incredibly frustrating. We completely understand how disappointing it is to receive a product that doesn’t perform the way it should, especially when you’re counting on it. We’re really sorry that this led you to return it.
Your feedback is extremely valuable, and we’ll be sure to share it with the appropriate teams, so we can continue improving our products and customer experience.
If there’s anything more we can do to support you or if you’d like to share any suggestions, we’re here to help. Please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Thank you so much for taking the time to leave a review.
We’re truly unhappy to hear about your experience. Having your Shark show absolutely no power after charging, and then barely sweep even after troubleshooting must have been incredibly frustrating. We completely understand how disappointing it is to receive a product that doesn’t perform the way it should, especially when you’re counting on it. We’re really sorry that this led you to return it.
Your feedback is extremely valuable, and we’ll be sure to share it with the appropriate teams, so we can continue improving our products and customer experience.
If there’s anything more we can do to support you or if you’d like to share any suggestions, we’re here to help. Please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Written by a customer while visiting sharkninja.com
Customer Rating
5
great features but can't register
on January 17, 2026
Posted by: Dardan
Gender:Female
I can't seem to register my product
it keeps telling me the model no is incorrect 1Z373H
it keeps telling me the model no is incorrect 1Z373H
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome little sucker!
on January 16, 2026
Posted by: Bgbgbg
First cordless vacuum and was kind of skeptical but this thing is the awesome. I 3D printed a storage mount for it and the accessories which makes it even better now! Love it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com