Not awesome. Did a lot of research and landed on this model; decision matrix——cordless, long charge, pet hair, smart design, price. I wish I dropped a bit more and selected another model.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 22, 2026
Hi there, Thank you for taking the time to share your honest feedback. We’re sorry to hear that the PowerPro did not fully meet your expectations after the careful research you put into your decision. We truly appreciate you outlining the criteria that mattered most to you, such as cordless convenience, extended runtime, pet hair performance, thoughtful design, and price. Feedback like this is incredibly valuable and helps guide future improvements across our products. Our support team would be happy to review your experience and see if there may be settings, accessories, or alternative options within our lineup that better fit your needs. You can reach us anytime at https://support.sharkninja.com/contact-us Thank you again for your transparency and for giving us a try. Sincerely, Shark Home
I’m not impressed with this at all. The suction is terrible and I have it one month. My last SHARK was great and this is just bad. Think twice before you buy this one.
Response from sharkninja.comBy SharkNinja, April 11, 2026
Hi Avery,
Thank you for taking the time to share this feedback with us. We’re really sorry to hear that the suction on your Shark PowerPro hasn’t met your expectations, especially after only a month of use and having a better experience with your previous Shark vacuum. We understand how disappointing that can be.
Please reach out to us through the link below so we can look into this further and see how we can help. https://support.sharkninja.com/contact-us
I just got mine , how can I ex change it to the flex?
Response from sharkninja.comBy SharkNinja, March 17, 2026
Hi Elbarita,
Thank you for taking the time to leave your review on the PowerPro.
We completely understand your interest in the flex wand feature, it’s a convenient option to have. This particular model doesn’t include a flex wand, nor is it compatible with any of the flex wands we offer. While we aren’t able to offer unit exchanges at this time, we kindly recommend browsing our website for models that better match the features you’re looking for. Feel free to use the link below to get started. If you'd like help choosing the right vacuum, our team would be more than happy to assist you.
I love my new Ninja! It’s very maneuverable and gets under furniture easily. The cartridge is easy to empty and the battery recharges nicely. I find that it goes easily from carpet to hardwood also. Overall, a great value for the price.