Customer reviews from sharkninja.com
Shark - PowerPro Pet Cordless Stick Vacuum - Blue/White
Average customer rating
4.1
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
58
4 Stars
8
3 Stars
8
2 Stars
5
1 Star
9
57%of customers recommend this product.
(
13 out of
23)
Customer Reviews for Shark - PowerPro Pet Cordless Stick Vacuum - Blue/White
Customer Rating
2
Bad suction
on April 10, 2026
Posted by: Avery1990
from Wisconsin
Gender:Male
I’m not impressed with this at all. The suction is terrible and I have it one month. My last SHARK was great and this is just bad. Think twice before you buy this one.
Response from sharkninja.comBy SharkNinja, April 11, 2026
Hi Avery,
Thank you for taking the time to share this feedback with us. We’re really sorry to hear that the suction on your Shark PowerPro hasn’t met your expectations, especially after only a month of use and having a better experience with your previous Shark vacuum. We understand how disappointing that can be.
Please reach out to us through the link below so we can look into this further and see how we can help.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We’re really sorry to hear that the suction on your Shark PowerPro hasn’t met your expectations, especially after only a month of use and having a better experience with your previous Shark vacuum. We understand how disappointing that can be.
Please reach out to us through the link below so we can look into this further and see how we can help.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
3
ok
on April 22, 2026
Posted by: vacuumlife
Gender:Female
Not awesome. Did a lot of research and landed on this model; decision matrix——cordless, long charge, pet hair, smart design, price. I wish I dropped a bit more and selected another model.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 22, 2026
Hi there,
Thank you for taking the time to share your honest feedback. We’re sorry to hear that the PowerPro did not fully meet your expectations after the careful research you put into your decision.
We truly appreciate you outlining the criteria that mattered most to you, such as cordless convenience, extended runtime, pet hair performance, thoughtful design, and price. Feedback like this is incredibly valuable and helps guide future improvements across our products.
Our support team would be happy to review your experience and see if there may be settings, accessories, or alternative options within our lineup that better fit your needs. You can reach us anytime at https://support.sharkninja.com/contact-us
Thank you again for your transparency and for giving us a try.
Sincerely,
Shark Home
Thank you for taking the time to share your honest feedback. We’re sorry to hear that the PowerPro did not fully meet your expectations after the careful research you put into your decision.
We truly appreciate you outlining the criteria that mattered most to you, such as cordless convenience, extended runtime, pet hair performance, thoughtful design, and price. Feedback like this is incredibly valuable and helps guide future improvements across our products.
Our support team would be happy to review your experience and see if there may be settings, accessories, or alternative options within our lineup that better fit your needs. You can reach us anytime at https://support.sharkninja.com/contact-us
Thank you again for your transparency and for giving us a try.
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great suction
on April 28, 2026
Posted by: Cheryl1962
from Wynne ar.
Gender:Female
I have had it for a month and I absolutely love this vacuum.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great performance
on May 15, 2026
Posted by: Choppa
from Texas
Gender:Male
Amazing power for such a small rechargeable vacuum. It picks up dirt and dog hair like a dream. Excellent value for the money.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum!
on May 17, 2026
Posted by: kmon
Exactly what I needed. It’s lightweight, easy to maneuver, and sucks up all the dust—more than I even knew was there. Not having a cord to drag around is so convenient, and the automatic transition between carpet and flooring is great. So glad I purchased it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Good but disappointed
on May 18, 2026
Posted by: LENY
It's easy to use on the floors and very malleable. It wouldn't pick up certain bits like little styrofoam -- I still had to get a broom out. I also find the attachments are not very effective. Though lightweight, you are holding/supporting the bulk of the weight of the machine so after awhile, it's tiresome. I also had to wait over three weeks as FedEx lost the package.
Response from sharkninja.comBy SharkNinja, May 18, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re very sorry to hear about your experience, including the pickup performance, attachments not meeting expectations, and the delay caused by your package being lost. We understand how frustrating this must have been.
We truly appreciate your feedback and will be sure to pass it along to our team for review.
If there’s anything we can do to help, please don’t hesitate to contact us:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re very sorry to hear about your experience, including the pickup performance, attachments not meeting expectations, and the delay caused by your package being lost. We understand how frustrating this must have been.
We truly appreciate your feedback and will be sure to pass it along to our team for review.
If there’s anything we can do to help, please don’t hesitate to contact us:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Lame vacuum.
on May 21, 2026
Posted by: Sadd
from Asheville, NC
Gender:Female
I’ve had this vacuum for less than a year and the brush stopped spinning. Mind you, I have a robot vacuum that I use downstairs so this vacuum is just for a mayyyybe 400sf loft. Hardly used. Very disappointed, I had a shark vacuum in my twenties that lasted for years.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 21, 2026
Hi there,
We’re sorry to hear about your experience with your PowerPro Pet, especially given how lightly it’s been used. We understand how disappointing it must be to encounter an issue like the brushroll stopping, particularly after having a positive experience with our products in the past. This is certainly not what we expect, and we’d like the opportunity to help get this resolved for you. Please reach out to our support team so we can look into this further and assist: https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
We’re sorry to hear about your experience with your PowerPro Pet, especially given how lightly it’s been used. We understand how disappointing it must be to encounter an issue like the brushroll stopping, particularly after having a positive experience with our products in the past. This is certainly not what we expect, and we’d like the opportunity to help get this resolved for you. Please reach out to our support team so we can look into this further and assist: https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good vacuum, doesn’t have some things we wanted
on May 24, 2026
Posted by: Ric1731
from Arizona
Gender:Male
We do like the vacuum but doesn’t seem to do to well up against baseboards. Doesn’t seem to have enough suction to get crumbs from the corners. Vacuum does not stand up on its own unless the canister is removed first which is an inconvenience if you have to move something while cleaning.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 25, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We understand how frustrating it is when your Shark PowerPro doesn’t clean effectively along baseboards and corners, and how inconvenient it can be when the vacuum doesn’t stand on its own during use.
For the best cleaning performance in tight spaces like baseboards and corners, we recommend using the crevice tool included with your Shark PowerPro, as it’s specifically designed to reach areas where the main floor nozzle may not. If you have any further concerns or would like additional assistance, please feel free to reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We understand how frustrating it is when your Shark PowerPro doesn’t clean effectively along baseboards and corners, and how inconvenient it can be when the vacuum doesn’t stand on its own during use.
For the best cleaning performance in tight spaces like baseboards and corners, we recommend using the crevice tool included with your Shark PowerPro, as it’s specifically designed to reach areas where the main floor nozzle may not. If you have any further concerns or would like additional assistance, please feel free to reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com