Customer reviews from otterbox.com
OtterBox - Galaxy S25 Ultra Premium Glass Screen Protector - Clear
Average customer rating
3.6
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
27
4 Stars
6
3 Stars
10
2 Stars
6
1 Star
9
59%of customers recommend this product.
(
19 out of
32)
Customer Reviews for OtterBox - Galaxy S25 Ultra Premium Glass Screen Protector - Clear
Posted by: John Emmons
Verified Purchase:Yes
Desensitized touch screen, and made it partly dysfunctional, easily broken, I removed it on first day.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 17, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Tilly Lo
Verified Purchase:Yes
This is my first time trying the glass screen protector. I really like the easy installation. It came with a plastic box that holds the phone for installing the screen protector. Recommend ensure the screen protector will sit on the phone the way you want it before removing the film to install it onto the phone. The disappointment is that I had my phone in my coat pocket with my house keys. The pocket was big, plenty of room for more things. The key must have pressed onto the screen protector, and it created a 1 inch crack. In the last few days, the crack started creating a few thin long cracks that are not that noticeable that reached to the end of the screen. Looks like Otterbox will replace the screen protector. They require photos of the cracked screen. Will need to borrow a phone to accomplish this.
Response from otterbox.comBy Customer Service, February 19, 2025
Hello, Tilly! We are so glad you had a great experience with the installation process, but we are so sorry to hear you experienced a crack with the screen protector. We are so glad to hear you reached out to our Customer Service Team, and we look forward to getting you that replacement screen protector!
Written by a customer while visiting otterbox.com
Posted by: Koltyn
Verified Purchase:Yes
I like the screen protector however it keeps bubbling up from the case I use from otterbox and I've never had that happen before.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, March 17, 2025
Hello! We are so sorry to hear you are experiencing an issue with your screen protector. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Eric
Verified Purchase:Yes
Good feel but too close to case causes air pocket to form. Also the polarization forces me to remove my sunglasses to read the screen. It conflicts with the polarization in my sunglasses and this causes the zcree to almost appear black.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, May 27, 2025
Hello Eric! Thank you for your feedback regarding our screen protector! While we engineer our products for a number of different use cases and scenarios, we cannot guarantee it will work in every circumstance as intended. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Darlene
Verified Purchase:Yes
The top of the case where the top fits around the phone screen isn't symmetrical. The right side is ok but the left is weirdly wrong.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 21, 2025
Hello Darlene! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: wisemom992
Verified Purchase:Yes
Waste of Money it is so thick that my fingerprint won't register leaving that function unable to be used I removed this from my phone so I can use my fingerprint
Response from otterbox.comBy Customer Service, November 3, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Pedro
Verified Purchase:Yes
I ordered the wrong size screen protector and returned it.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, January 6, 2026
Hello Pedro! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Johnman88
Verified Purchase:Yes
The glass broke on the day i installed it after a drop of about 30 inches. I ordered a new one and it doesn't seem to stick properly.
Response from otterbox.comBy Customer Service, March 10, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com