Customer reviews from otterbox.com
OtterBox - iPhone 16 Pro Symmetry Series Case with MagSafe - Solid Plastic Design - Clear
Average customer rating
3.6
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
28
4 Stars
13
3 Stars
4
2 Stars
8
1 Star
12
60%of customers recommend this product.
(
28 out of
47)
Customer Reviews for OtterBox - iPhone 16 Pro Symmetry Series Case with MagSafe - Solid Plastic Design - Clear
Posted by: Pops
Verified Purchase:Yes
Awesome product it fits snugly to phone what ever it has in the case sticks strongly to charging port who’s is at an angle in my vehicle and it does not fall down on rough roads. Recommend to any one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: maureen1165
Verified Purchase:Yes
I absolutely love this case! i bought it when looking for the symmetry with pop but couldn't find one of those. I am hoping that you will make those in the future because that was my favorite phone case for my old phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Disappointed customer
Verified Purchase:Yes
So the case fits, but the hole on the bottom of the case wasn’t lining up with the phone charging plug. The case prevents the plug to snap in. Had to return the case and I went with a different brand, even though I’ve been a faithful otterbox customer for years.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, May 5, 2025
Please note that we do not test the OtterBox cases with other retailer charging cords in case you might be using another retailers cord other than Apple's or Otterbox's. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This has been the worst otterbox case I have purchased. The case didn’t fit my phone properly and the magnet came out. I have been an otterbox fan for years and this case is making me consider moving on from otterbox.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, May 23, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: plumerella
Verified Purchase:Yes
very slippery my daughter already has a chip in the top of hers from droppingbher phone
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 6, 2025
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: roni
Verified Purchase:Yes
The cut job was kinda poor. Charger can’t fit into the port at the bottom as well as overfill of plastic around the buttons
Response from otterbox.comBy Customer Service, February 23, 2026
Thank you for your feedback! Please reach out to our Customer Service team via chat — we are happy to help with any questions or concerns you may have. Please note that we do not test or validate the use of charging cords from third‑party retailers, so performance or compatibility may vary when using non‑manufacturer accessories.
Written by a customer while visiting otterbox.com
Posted by: J Bo
Verified Purchase:Yes
I dropped my phone the same day that I received the case and ended up cracking the screen protector (thank goodness I had installed it) in the area of the notch for the camera. The case needs to be better engineered in this area. This case is worthless in my opinion.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 8, 2024
Thank you for your feedback regarding the new Symmetry Series. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: Ross Michel
Verified Purchase:Yes
I really dislike the cutout for the camera button. It feels uncomfortable to hold and use.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 8, 2024
Thank you for your feedback regarding the new Symmetry Series. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com