Customer reviews from otterbox.com
OtterBox - iPhone 16 Pro Symmetry Series Case with MagSafe - Solid Plastic Design - Clear
Average customer rating
3.6
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
28
4 Stars
13
3 Stars
4
2 Stars
8
1 Star
12
60%of customers recommend this product.
(
28 out of
47)
Customer Reviews for OtterBox - iPhone 16 Pro Symmetry Series Case with MagSafe - Solid Plastic Design - Clear
Posted by: Bethany G
Verified Purchase:Yes
Overall case was fine, but I couldn't get past the complete cutout for the new camera button. The cutout was right where my pinky rests, and the sharp edge on the phone kept cutting into my pinky. Ultimately I returned the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 22, 2024
Hello Bethany! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions.
Written by a customer while visiting otterbox.com
Posted by: Susan
Verified Purchase:Yes
Too slick, it falls out of my hands off surfaces and pockets. My previous otter box was not so slippery. I do like the low profile & edge protection. Cost was too high to replace again. I don't remember online description including how slippery/not grippy about this case is.
Written by a customer while visiting otterbox.com
Posted by: Disappointed consumer
Verified Purchase:Yes
Nice looking case, however the void for the new camera button exposes a weak point in protection. The exposed area is easier to break if dropped.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 8, 2024
Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Written by a customer while visiting otterbox.com
Posted by: Miguel C
Verified Purchase:Yes
The white magnet ring and strip keep coming off the case and are sticking to my phone. Wouldn’t recommend for the cost.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 28, 2025
Hello Miguel! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Great looking case that doesn’t fully protect!
on September 17, 2025
Posted by: DebH
Verified Purchase:Yes
I have trusted OtterBox for most of my phones, but this time it’s a flop. All is protected well EXCEPT the screen edge where the bonus button on the iphone 16 is; the case is completely cut out in that area.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 17, 2025
The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case.Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Anthony C
Verified Purchase:Yes
I understand why the cutout for the camera button is there, but the case is NOT conducive to using with the Glass Otterbox Screen Protector. The area that is cut out for the photo button peels up the glass protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 15, 2024
Hello Anthony! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Written by a customer while visiting otterbox.com
Posted by: Sara
Verified Purchase:Yes
I’ve only had this case for a few weeks now and it’s already getting discolored on the sides. Very disappointed for such an expensive case.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 15, 2024
Hello Sara! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Double A
Verified Purchase:Yes
Nice looking case, but the area over the photo slide button is completely unprotected. This is not what I would come to expect from OtterBox. Very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 23, 2024
Hello! We hope you enjoy the great features and protection of this case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com