either my iPhone is broken or the case is pressing iPhone buttons because it's fit too closely, either way every time I turn my iPhone off it becomes a brick and I gotta reboot it into recovery mode. Went to AppleCare and was told my iPhone is in perfect working order...
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 30, 2024
We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
Always love the protection & the lifetime guarantee. Used the guarantee twice w other models, not an issue, no questions asked. can't be better than that!!
So far I’m satisfied with the quality. Fits the phone great. My only complaint is, when I purchased, it would come with a coupon to get a free holster which I didn’t get. I wasn’t able to get through over the phone to get any more information as to how to get it.
I love the Otterbox Defender! It’s slim yet highly protective, keeping my phone safe from damage. I also use a screen protector, and together they give me total peace of mind during activities like hiking, canoeing, fishing, and camping. The warranty reinforces the brand’s commitment to top-notch quality, making it an even better investment.
Too bulky. Cutout for camera button too large. Heavy
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 14, 2024
Hello, Chris! We are so sorry to hear this case is not working out in the way you had expected. Please feel free to reach out to our Customer Service Team as we are always happy to provide information and assist with finding the perfect case for your needs.
Lovely case, matches the beautiful blue-purple colour of my iPhone 16 perfectly. A bit hard to get on and off but I think that’s par for the course with these cases.