Customer reviews from otterbox.com
OtterBox - iPhone 16 Pro Defender Pro Series Case with MagSafe - Black
Average customer rating
4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
150
4 Stars
39
3 Stars
24
2 Stars
20
1 Star
31
76%of customers recommend this product.
(
147 out of
193)
Customer Reviews for OtterBox - iPhone 16 Pro Defender Pro Series Case with MagSafe - Black
Posted by: Anne B
Verified Purchase:Yes
The cutout for the camera button I awful. This is the worst case from Otterbox I have ever bought.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 9, 2024
Hello, Anne! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Written by a customer while visiting otterbox.com
Posted by: Riverview bulls
Verified Purchase:Yes
Overall, the defender series is a good case. However, either the new camera button on the this phone the case and clip has not acceptor it and when this is placed in the clip it messes with the volume. Extremely aggravating.
Written by a customer while visiting otterbox.com
Posted by: Eugenio
Verified Purchase:Yes
The magnets did not stay in place and make bumps on the case.
Response from otterbox.comBy Customer Service, October 8, 2024
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Derek B
Verified Purchase:Yes
It’s a good case my only complaint is that the camera cover wouldn’t fit properly. Though the OtterBox is more important and true the other company should be more compatible it just not a more universal fit.
Written by a customer while visiting otterbox.com
Customer Rating
4
good case just need a good swivel clip to go with
on March 5, 2025
Posted by: LChavez
Verified Purchase:Yes
Otter has always been durable for phone cases, clip holster need improvement
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Soon I got it, has broken didn’t even get to put it on my phone
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 11, 2024
We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Solid horse riding case
Verified Purchase:Yes
Good solid case, protects my phone from falls off horses on rocky trails
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Case is not smooth - I don’t like the textured feeling of the case
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 31, 2024
Hello, Marie! We are so sorry to hear the texture of this specific case is not to your liking. Please reach out to our CS Team by phone or via chat, and we are happy to help with getting a return started, and we can also explore some other great case options from our lineup that may be perfect for your device!
Written by a customer while visiting otterbox.com