Customer reviews from otterbox.com
OtterBox - iPhone 16 Pro Max Defender Series Pro XT Case with MagSafe - Dark Side
Average customer rating
3.7
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
115
4 Stars
23
3 Stars
22
2 Stars
20
1 Star
37
65%of customers recommend this product.
(
101 out of
155)
Customer Reviews for OtterBox - iPhone 16 Pro Max Defender Series Pro XT Case with MagSafe - Dark Side
Posted by: Nikkie
Verified Purchase:Yes
I do not recommend this case. Despite being a loyal customer of the Otterbox Defender for several years, I am dissatisfied with the camera cutout. The camera’s placement makes it uncomfortable to hold the device in my hand.
Response from otterbox.comBy Customer Service, Customer Service, October 28, 2024
Hello, Nikkie! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Side Cámara button slot not good phone fell and cracked the screen protector in the area because it’s missing the edge
Response from otterbox.comBy Customer Service, Customer Service, October 4, 2024
Hello! We are so sorry to hear that you experienced a crack in the screen protector following a device drop. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Mik Rose
Verified Purchase:Yes
The plastic part in the phone case pops out and it actually took off my screen protector. Not a huge fan because it has popped out more than once if it’s in my back pocket and I sit down with it in there.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 8, 2024
Hello Mik! Thank you for your feedback regarding our cases. We do not recommend sitting on your phone case as our cases are rated for drop protection. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: TomM
Verified Purchase:Yes
I have been through three screen protectors and they are cracking just being in my pocket at work at the cut out for the camera button. Usually otter box is the go to case for me but with how big the cut out is I guess the belt clip is pressing up against it or something.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 11, 2024
We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Tommy
Verified Purchase:Yes
Don’t like it my phone has dropped out the holder several times I always loved otter box but this one is crap don’t buy it they need a better design
Response from otterbox.comBy Customer Service, Customer Service, November 11, 2024
Hello, Tommy! We are so sorry to hear you are experiencing retention issue with your belt clip holster. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Brodie
Verified Purchase:Yes
Is not designed well my iphonr 16 pro max premium glass screen protector is chipped and cracked not even a month into me owning the phone because of how large the camera control button cutout is on this case which offers no side protection to the phone or the screen protector for a good 1 1/4 inches very disappointing
Response from otterbox.comBy Customer Service, Customer Service, October 9, 2024
Hello, Brodie! We are so sorry to hear you experienced an issue with your screen protector. If that was one of our screen protection products, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
ugly it looks way better online. It doesn't look the same.
Response from otterbox.comBy Customer Service, Customer Service, October 4, 2024
Hello! We are so sorry the color of this product is not to your liking. Please reach out to our CS Team by phone or via chat, and we are happy to help with this via a return.
Written by a customer while visiting otterbox.com
Posted by: Brandon
Verified Purchase:Yes
The cutout on the side is dumb and the cammo pattern isn’t aligned correctly
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 28, 2024
Hello, Brandon! We are so sorry to hear there is an alignment issue with the camo patter on your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com