Customer reviews from otterbox.com
OtterBox - iPhone 16 Pro Max Defender Series Pro XT Case with MagSafe - Dark Side
Average customer rating
3.7
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
115
4 Stars
23
3 Stars
22
2 Stars
20
1 Star
37
65%of customers recommend this product.
(
101 out of
155)
Customer Reviews for OtterBox - iPhone 16 Pro Max Defender Series Pro XT Case with MagSafe - Dark Side
Posted by: Jocelyn
Verified Purchase:Yes
I normally love otterbox cases. This one fell short for me. I understand the reason for the cutout around the camera button, it leaves the the whole area around the button too exposed. The entire reason I go for otterbox cases is to protect my entire phone, not MOST of my
Phone.
Phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 29, 2025
Hello, Jocelyn! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions.
Written by a customer while visiting otterbox.com
Posted by: Kimberly
Verified Purchase:Yes
This case is terrible in the sense that it gets scratched up almost immediately at the design on the back. This case costs too much to be an eyesore
Response from otterbox.comBy Customer Service, October 22, 2024
Hello Kimberly! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Paint falls off They should paint it on the inside
on December 14, 2024
Posted by: Anonymous
Verified Purchase:Yes
The back picture of the case falls off. They should paint it on the inside.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, December 18, 2024
Hello! We are so sorry to hear you are experiencing an issue with the graphics on your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Marissa
Verified Purchase:Yes
Quickly became discolored. While it is sturdy, the overall look is very dusty and gross. I'd recommend only going for the darker color. I was excited about the purple and thought it looked nice, but even attempts to clean the rubber aren't making it look any less gross. I haven't even had it for a month and I already don't want to keep carrying it.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, November 4, 2024
Hello! We are so sorry to hear you experienced a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Chris
Verified Purchase:Yes
this case keeps cracking the screen protector. it has cracked three screen protectors in about three weeks.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, November 18, 2024
Hello, Chris! We are so sorry to hear that you are experiencing repeat issues with the cracking of screen protectors. If those screen protectors are our products, please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have a great warranty!
Written by a customer while visiting otterbox.com
Posted by: Chris
Verified Purchase:Yes
I honestly like the case, my only issue is the cutout for the new camera button. It is way too easy for it to hit an edge and crack the screen, which is exactly what happens to my wife’s new phone. If it wasn’t for me purchasing a separate tempered glass protector it would have been a big problem. I’ve owned countless OtterBox cases for my iPhones over the years but this part of the design on this case seems flawed to me.
Response from otterbox.comBy Customer Service, January 6, 2025
The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: Pete
Verified Purchase:Yes
Needs some type of protection around camera button
Response from otterbox.comBy Customer Service, October 25, 2024
Thank you for your feedback regarding the new Defender Pro XT Series. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: ccnerd
Verified Purchase:Yes
Great case as far as thickness, sturdiness, etc. really the only downside, which I think is a big one, is the inch+ of unprotected edge near the camera button. I understand not wanting to cover the button, but nothing on one of the cases advertised as being most protective?
Response from otterbox.comBy Customer Service, Customer Service, October 4, 2024
Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Written by a customer while visiting otterbox.com