Customer reviews from otterbox.com
OtterBox - iPhone 16 Pro Max Defender Series Pro XT Case with MagSafe - Dark Side
Average customer rating
3.7
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
115
4 Stars
23
3 Stars
22
2 Stars
20
1 Star
37
65%of customers recommend this product.
(
101 out of
155)
Customer Reviews for OtterBox - iPhone 16 Pro Max Defender Series Pro XT Case with MagSafe - Dark Side
Posted by: MandM
Verified Purchase:Yes
Wish the camera control on the side has a protective covering to it even just a little bit to prevent scratches and dents. Otherwise looks nice and sturdy with the transparent back design.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Stephen Bustard
Verified Purchase:Yes
Not happy with the one at all for a brand new phone with a blender Otter Box and it’s already cracked
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, May 12, 2025
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: JoEllen
Verified Purchase:Yes
I do not like the way the bottom right side for the camera is uncovered on the lens cover if it falls the right way it’s going to ship it like I did with my previous case that’s why I bought this one hoping it would not maybe put a piece of the clear plastic and not the heavy gray rubber as protect protection
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Danimal Wilson
Verified Purchase:Yes
This case sucks. It’s oversized compared to the phone and you’ll be stuffling to open up the charging port.
Response from otterbox.comBy Customer Service, August 19, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Andrew
Verified Purchase:Yes
The back peels off super easy. It look and feels like a sticker
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 2, 2025
Hello Andrew! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Julied
Verified Purchase:Yes
I love this case but sad that the part where the camera button is doesn’t have protection on the edge of the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Same case with whole phone covered would work best
on October 14, 2024
Posted by: Roop
Verified Purchase:Yes
The open camera button area defeats the purpose of getting an otterbox case. A fall from less than 1 foot caused a my screen protector to shatter. Right where the case is open. Been buying a case since the iPhone 5 and this is the first time I’ve been disappointed. If I could I would get a refund.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 15, 2024
The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Written by a customer while visiting otterbox.com
Posted by: Samuel
Verified Purchase:Yes
Camera control cutout is such a lazy design and leaves my phone completely unprotected in that area which is not what I pay otter box prices for. Also the rubber on parameter of phone is stained very easy. Case already looks terrible after a week of use and no way to clean off the staining.
Response from otterbox.comBy Customer Service, Customer Service, October 14, 2024
Hello, Samuel! We are so sorry to hear you are experiencing a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com