Customer reviews from otterbox.com
OtterBox - iPhone 16 Pro Max Defender Series Pro XT Case with MagSafe - Dark Side
Average customer rating
3.7
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
115
4 Stars
23
3 Stars
22
2 Stars
20
1 Star
37
65%of customers recommend this product.
(
101 out of
155)
Customer Reviews for OtterBox - iPhone 16 Pro Max Defender Series Pro XT Case with MagSafe - Dark Side
Posted by: Dale S
Verified Purchase:Yes
I find it harder or tricker to put the phone in the case and lock it in. Also the entire clip came off my belt, the phone came out and hit the pavement, the case hit the pavement. Luckily no damage to either one. Not sure I really like the slim iPhone 16 Pro Max Defenfer Series Prop XT Case with MagSafe.
Response from otterbox.comBy Customer Service, April 8, 2025
Hello Dale! The new and improved designed Defender Series Pro XT work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Written by a customer while visiting otterbox.com
Posted by: Adam pierce
Verified Purchase:Yes
Case came with a chip and so now my phone slips out
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 7, 2025
Hello, Adam! We’re so sorry to hear about the trouble with your product. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This case is a downgrade from what i expected from Otter Box. Its not as protective and open around the side buttons.
Response from otterbox.comBy Customer Service, July 28, 2025
Thank you for your feedback. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: Jose
Verified Purchase:Yes
Great case but sometimes starts to come out the case from the rubber part. The only downfall is the exposed screen by the photo button. I haven’t had it dropped it but there’s an open window for the phone to drop on the exposed screen and crack the screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 4, 2024
Hello, Jose! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Written by a customer while visiting otterbox.com
Posted by: Mkrober
Verified Purchase:Yes
It’s lighter than other Defender cases I’ve had in the past. I already dropped my phone with no worries at all.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jesse
Verified Purchase:Yes
Great case, the major thing I don’t like about it is the cut out for the camera button.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Nice looking case, with strong corner protection. The new camera button is wide open and exposes the top glass edge to possible damage. The MagSafe magnet is not as strong as others. Does not recharge when placed in a resting charger stand. Same phone in a different case easily charges.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 13, 2024
We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: SJP23
Verified Purchase:Yes
A good case but unfortunately the clear back scratches very easily, less than a week in and already multiple deep scratches, expected more out of Otterbox
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 23, 2024
Hello! We are so sorry to hear you are experiencing a scratching issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com