Customer reviews from otterbox.com
OtterBox - iPhone 16 Pro Max Defender Series Pro XT Case with MagSafe - Dark Side
Average customer rating
3.7
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
115
4 Stars
23
3 Stars
22
2 Stars
20
1 Star
37
65%of customers recommend this product.
(
101 out of
155)
Customer Reviews for OtterBox - iPhone 16 Pro Max Defender Series Pro XT Case with MagSafe - Dark Side
Posted by: Brando
Verified Purchase:Yes
The cut out is just too large. Zero protection on 1/5 of the phone. If they fix this case with an actual button cover, I’d buy it in a heartbeat.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 21, 2025
Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Protective case, but the camera cut out is a bad design
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 3, 2024
Hello! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions.
Written by a customer while visiting otterbox.com
Customer Rating
3
Good Case, but questionable quality of graphics
on October 8, 2024
Posted by: Steve
Verified Purchase:Yes
I like the case and looks of the case so far. What I don't like is the design on the back of my case, High Desert, already has 2 nicks in it from just carrying the case in the pocket.
The durability of the nice design is lacking in quality. I think a person would be better off just buying the case with a clear back, buying a different brand, or understanding that you're case is going to look beat up even if you never drop it.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 9, 2024
Hello, Steve! We are so sorry to hear that you are experiencing an issue with the design on your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: slyfox
Verified Purchase:Yes
The cut out design leaves part of phone exposed to damage especially when combined with the clip to hold it to your belt.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 11, 2024
The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Written by a customer while visiting otterbox.com
Customer Rating
2
OtterBox defender customer for years until cut-out
on October 11, 2024
Posted by: Tommy G
Verified Purchase:Yes
Bad design move having the camera button cutout exposing part of the phone and screen if dropped a certain way. Otherwise it is like previous cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 11, 2024
Thank you for your feedback regarding the new Defender Pro XT Series. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: Cliff
Verified Purchase:Yes
My iPhone 16 pro max popped out of my case four times within the first month. That’s NEVER happened in the 15 years that I have had Otter Box cases. Very disappointing!!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, May 7, 2025
Hello, Cliff! We hope you are enjoying our Defender Pro XT Series case. We are so sorry to hear you experienced an issue with the accompanying belt clip holster accessory. Please reach out to our Customer Service Team and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: Big Hole
Verified Purchase:Yes
Has a big gap for the new button at the bottom don’t feel like it will protect phone
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 13, 2025
Hello! This case was designed to allow for full functionality of all of the features of the device itself, while still offering the amazing rugged protection of the Defender XT Series. If additional questions arise as you enjoy this case, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Distracting to use
Verified Purchase:Yes
There is a huge cut out on the side that is very awkward when you are holding it
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 8, 2025
Thank you for your feedback. We have taken your feedback to the company for future consideration. Please reach out to our Customer Service Team via chat if we can be of any assistance!
Written by a customer while visiting otterbox.com