Customer reviews from otterbox.com
OtterBox - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Average customer rating
3.4
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
37
4 Stars
8
3 Stars
13
2 Stars
14
1 Star
17
50%of customers recommend this product.
(
33 out of
66)
Customer Reviews for OtterBox - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Posted by: Oldgoat41
Verified Purchase:Yes
Six years old and has dropped in several times. No problem with the iPads.
Written by a customer while visiting otterbox.com
Customer Rating
2
Worked great but broke
on November 26, 2022
Posted by: Megz
The handle on the back keeps falling off constantly now and is basically useless. Had for less than a year with moderate use. Very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 29, 2022
Great to know you're otherwise a fan of the EasyGrab Tablet case, though we were certainly sorry to hear of the trouble with that handle. The good news is it won't be a problem for our handy Otters to help restore maximum functionality with a brand-new warranty replacement of the entire unit.
Just send word through the link below, and we'll have this all fixed up in a hurry!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Just send word through the link below, and we'll have this all fixed up in a hurry!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Gigi
Verified Purchase:Yes
Perfect for kids! Offers great protection. Easy for them to hold onto. Great colors!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Love it! Durable, stylish, and not overly bulky!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Brandy
Verified Purchase:Yes
Was expecting the case to have a part that goes over the screen as most otterboxes do. But it’s just an outer edge & back case. Also the kickstand doesn’t hold it up well. Very disappointed in this case for the price.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 29, 2022
We're sorry to hear the EasyGrab Tablet Case isn't quite what you were expecting or hoping for. Although it doesn't come with a screen protector, our Amplify Glass can be paired with the case if that's something you'd be interested in adding to the mix. We'll include a link below for you to take a closer look.
And we'd love to learn more about the struggles you're having with the stand and see if that's something that a brand-new warranty replacement case might potentially resolve. Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!
Amplify Glass:
https://www.otterbox.com/en-us/glass-ipad-7th-and-8th-and-and-9th-gen-screen-protector-clear/77-80235.html
Best,
OtterBox Customer Support
And we'd love to learn more about the struggles you're having with the stand and see if that's something that a brand-new warranty replacement case might potentially resolve. Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!
Amplify Glass:
https://www.otterbox.com/en-us/glass-ipad-7th-and-8th-and-and-9th-gen-screen-protector-clear/77-80235.html
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Kate
Verified Purchase:Yes
Sturdy, easy to carry, solid protection. Would recommend.
Written by a customer while visiting otterbox.com
Posted by: Fine
Verified Purchase:Yes
Case is fine. Not like fine wine or fine dining…just fine. The stand portion of it is the real problem. Would like it to rotate - this would allow iPad to stand securely horizontally and vertically. The stand portion and knob on back is also bulky - and doesn’t allow the iPad to lay flat. If I had to do it all over again - I’d get a different case to better meet our needs.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 5, 2023
Although unlikely to be found at your local 5-star restaurant, the EasyGrab tablet case truly was made with the very best materials and produced with extra care just as one might expect of a fine wine like you mentioned.
That said, we're sorry the backside handle and attachment mechanism aren't quite to your taste, and we'll definitely pass that feedback along to our quality and design teams for their reference moving forward. If we can ever be of any further Otter assistance, just give us a call at 1-855-688-7269, and we'll always be happy to serve up some quality customer service!
Cheers,
OtterBox Customer Support
That said, we're sorry the backside handle and attachment mechanism aren't quite to your taste, and we'll definitely pass that feedback along to our quality and design teams for their reference moving forward. If we can ever be of any further Otter assistance, just give us a call at 1-855-688-7269, and we'll always be happy to serve up some quality customer service!
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Amair
Verified Purchase:Yes
It looses one star because it doesn’t have a screen protector. These are geared towards kids should come with a screen protector.
Written by a customer while visiting otterbox.com