Customer reviews from otterbox.com
OtterBox - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Average customer rating
3.4
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
37
4 Stars
8
3 Stars
13
2 Stars
14
1 Star
17
50%of customers recommend this product.
(
33 out of
66)
Customer Reviews for OtterBox - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Customer Rating
1
Bent the ipad
on December 14, 2022
Posted by: Frustrated Dad
This is a terrible design of a kids tablet case. The bulk connector on the back creates a pivot point when laid wrong and now the tablet is bowed into a curve because of it. It may have had pressure put on it by a child, but the point is to protect the device from the child. Find something else not this style of case! I will try to take pics later. Less than a year old looking at a replacement case and realized I wish someone would have said this to me last year!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 20, 2022
We are genuinely sorry to learn of the peculiar damage your iPad has sustained while under the watch of the OtterBox EasyGrab Tablet case. While we can certainly appreciate the frustration you must be feeling, we are confident that the case itself would not influence the shape of your device without significant pressure, which is a fairly different dynamic than the drop protection it's designed to provide.
Although our warranty cannot be extended to your iPad, we would be more than happy to chat about other case options we have for your device that might be a better match for your family's needs and taste. Please feel welcome to give us a call at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Although our warranty cannot be extended to your iPad, we would be more than happy to chat about other case options we have for your device that might be a better match for your family's needs and taste. Please feel welcome to give us a call at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst Case Ever- Do Not Buy
on October 24, 2022
Posted by: Jettsety 712
My son was doing his normal activities, then the iPad fell out of his hand, and the screen shattered! I am very disappointed with the protection of the otter box.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 31, 2022
Your disappointment is certainly understandable, and we are sincerely sorry to learn of the damage your son's iPad sustained during that spill while covered by the OtterBox EasyGrab case.
Was there a screen protector in the mix as well? Although we put each of our case designs through rigorous testing, the use of such a piece is never a bad idea. As for the compromised display, unfortunately, our warranty won't be able to assist with any device repairs, though we would very much like to help get your family set up with a new case for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Service Team
Was there a screen protector in the mix as well? Although we put each of our case designs through rigorous testing, the use of such a piece is never a bad idea. As for the compromised display, unfortunately, our warranty won't be able to assist with any device repairs, though we would very much like to help get your family set up with a new case for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: kysha
Verified Purchase:Yes
within a week i had to return this. My ipad cracked and had to be replaced. This case doesn’t fit 9th generation securely
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Tori
Verified Purchase:Yes
My kids had a regular black “adult” otterbox and the screen didn’t break for 5 years… I bought these for Christmas. It’s been 1 day and my son’s screen shattered.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 11, 2024
Hello Tori! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Junk - don’t get fooled by brand name like I was!
on December 30, 2023
Posted by: MadDad2023
Bought our kids iPads for Christmas, and OtterBox cases to protect them. In just a couple days, and after only one drop, our daughter’s iPad has a crack all across the screen. Very disappointed!!! I could’ve saved the money not buying this and have the screen break anyway.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 2, 2024
Hi! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
2
Really disappointed with the design
on January 29, 2022
Posted by: GroundedMamma
I bought this for my daughters new iPad in Nov, less than a few weeks later and the stand/handle keeps falling off.
I have always loved and raved about OTTERBOX products and was actually excited by the concept of this design.
I don’t feel it’s been very well executed at all. Now that the stand/handle doesn’t stay on, we have an annoying bulge out the back that makes it difficult lay flat or balance on another surface.
I wouldn’t recommend this design for your child, buy a standard OtterBox instead.
I have always loved and raved about OTTERBOX products and was actually excited by the concept of this design.
I don’t feel it’s been very well executed at all. Now that the stand/handle doesn’t stay on, we have an annoying bulge out the back that makes it difficult lay flat or balance on another surface.
I wouldn’t recommend this design for your child, buy a standard OtterBox instead.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 31, 2022
Thanks for the heads-up on structural snafu with the handle of your daughter's EasyGrab Tablet Case. Although that's a separate component, it definitely should stay securely in place, and we're sorry y'all have had a discouraging experience.
Fortunately, we've got an awesome warranty in place that will help get you set up with a brand-new replacement. Just ping our handy Otters via the link below or at 1-855-688-7269 and we'll have this all fixed up in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Fortunately, we've got an awesome warranty in place that will help get you set up with a brand-new replacement. Just ping our handy Otters via the link below or at 1-855-688-7269 and we'll have this all fixed up in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Could be designed better
on December 3, 2022
Posted by: Sarahbelle21
We purchased this case for our 4 year old as we have been using Otterbox cases for our iPhones for years. We have had no issues with the case, but the handle will not stay on anymore. My husband has tried several ways to keep it on, but unfortunately, nothing has worked.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 6, 2022
You and your husband shouldn't have to put too much effort into keeping the handle of the EasyGrab Tablet case in place, and we're sorry that there's something wonky going on with your particular unit.
The good news is we've got a great warranty in place to help get y'all set up with a brand-new replacement case that is sure to give you and your kiddo no such trouble going forward. You can set things in motion through the following link, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help with that!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
The good news is we've got a great warranty in place to help get y'all set up with a brand-new replacement case that is sure to give you and your kiddo no such trouble going forward. You can set things in motion through the following link, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help with that!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Boymom
Verified Purchase:Yes
Yesterday I would have given this 5 starts but today my 9 year old shattered his iPad while in this case. No, he didn’t hit the screen, he hit the edge of the case.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com