Customer reviews from otterbox.com
OtterBox - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Average customer rating
3.4
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
37
4 Stars
8
3 Stars
13
2 Stars
14
1 Star
17
50%of customers recommend this product.
(
33 out of
66)
Customer Reviews for OtterBox - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Posted by: Susan
Verified Purchase:Yes
I brought an OtterBox cover a month ago and feel completely satisfied. There is great ease of service; a beautiful array of products to choose from; rapid, prompt delivery; and I have high confidence that this tablet cover will last and protect the tablet forever.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Karen
Verified Purchase:Yes
Love my iPad case it makes it easier to hold onto and carry
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Howard
Verified Purchase:Yes
I purchased the case covers for my 2 kids. Although they have not dropped there iPads I do feel the case is very protective. The ability to hook the iPads on the headrest in the car is an added bonus.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This Case Doesn’t Adjust To All Car Headrest And Are Pretty Much Useless To Have Standing On Their Own. Do Not Buy
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 22, 2022
We're sorry to hear you've had such trouble with your current EasyGrab Tablet Case. We were certainly surprised to learn that it wasn't working out with your car's headrest, and we'd love to get some more intel on that. In addition, the case definitely should be able to stand on its own, so that's another thing we'd like to dig in on.
Please feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to work with you to figure out the best path forward.
Kindly,
OtterBox Customer Service Team
Please feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to work with you to figure out the best path forward.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Not the quality expect from otterbox.
on October 22, 2022
Posted by: TRoy
We have had many, many OtterBox products on both iPads, and iPhones over the years. However, this particular iPad case my nine year old dropped from hip level and it landed on the corner. With any prior case, this was never an issue however, with this one, the screen ended up cracking on the corner even though it was only at approximately 2 foot to 2 1/2 foot drop. This is not the quality or protection we have had with prior devices, as we have been very happy with the others. This won’t discourage us in the future but maybe this particular case just isn’t quite the same standards or doesn’t offer the iPad 9 the same protection.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 25, 2022
You're not wrong to expect the very best from the Otter brand, and we are so sorry to see (literally) that your kiddo's iPad got dinged at that corner of its display during what was a seemingly mild spill.
Although distance can certainly be a factor, there are some other things like angle and force of impact that can also play a role in a discouraging outcome such as this. Unfortunately, our warranty can't be extended to your family's device but we would very much like to help with a new OtterBox for a fresh start on that side of things. Please feel welcome to touch base at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Although distance can certainly be a factor, there are some other things like angle and force of impact that can also play a role in a discouraging outcome such as this. Unfortunately, our warranty can't be extended to your family's device but we would very much like to help with a new OtterBox for a fresh start on that side of things. Please feel welcome to touch base at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com