Customer reviews from otterbox.com
OtterBox - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Average customer rating
3.4
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
37
4 Stars
8
3 Stars
13
2 Stars
14
1 Star
17
50%of customers recommend this product.
(
33 out of
66)
Customer Reviews for OtterBox - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Posted by: Diva
Verified Purchase:Yes
The case itself is very durable. However, the stand detaches too easily. It should be able to lock into place when attached to the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Daniel
Verified Purchase:Yes
Great product will definitely buy again if I ever need.
Written by a customer while visiting otterbox.com
Posted by: Becca
Verified Purchase:Yes
When I got this I through it would have a screen protector built into it after I put it on my son’s tablet he dropped it shattering the whole screen on his band new tablet
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nina
Verified Purchase:Yes
It is a great idea but either the backing on the case or the stand piece itself wears out fairly quickly. We are 2 months into the new one and the stand is yet again worn and doesn't stay on and falls off the second you put it on. Would be great if you came out with something where the stand doesn't fall off.
Response from otterbox.comBy OtterBox, Customer Service Support, February 14, 2023
We're so sorry to hear about this. We greatly appreciate your feedback, and will be sure to pass it along for you. Please give us a call at 1-855-688-7269 and we would be happy to help find the best path forward with this!
Cheers,
OtterBox Customer Service Support
Cheers,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Absolutely no protection
on March 24, 2023
Posted by: Britt
Bought for my 4 year olds tablet. He dropped it from standing and it landed on the corner and shattered the tablet while breaking the inside yellow part of the tablet. I assumed it was a one-off as otterbox is known for being durable. Bought the exact same case hoping it would be better because everything else about it was so great. He dropped it again, this time flat on the screen on the hardwood floor. I initially figured itd be protected because it fell so flat and the raised edges should definitely protect that. Nope. Picked it up and its shattered again. Never again will I put trust in this brand based on reputation alone. Lost a very loyal customer.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 28, 2023
Hi there, Britt. We're very sorry to learn about your discouraging experience with the Kids EasyGrab case for your iPad. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We also recommend pairing this case with one of our trusted screen protectors, like the Amplify or Kids Blue Light Guard Glass, if you're looking for 360 degree protection. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our friendly Otters a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Meme
Verified Purchase:Yes
I thought it was pink outside and blue inside, my daughter is upset. Not really a quality complaint, however I’d love to see other color choices. Also, the description had a plastic face cover which it does not include.
Response from otterbox.comBy OtterBox, Customer Service Support, June 5, 2023
Hi there! We're sorry to hear about your color confusion! We provide photos on the website to allow you to see a more accurate representation of the colors you will be receiving! We are sorry if those pictures were not helpful to you.
We greatly appreciate your feedback, as we are always looking for ways to create better cases. We will be sure to pass this along for you. In the meantime, if there is anything that we can help with, give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
We greatly appreciate your feedback, as we are always looking for ways to create better cases. We will be sure to pass this along for you. In the meantime, if there is anything that we can help with, give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Don’t waste your money
on June 19, 2023
Posted by: Oaktree
My 4 year cracked the screen within 6 months. We’ve bought Otterboxes for years but likely will not anymore. Why would this not have a screen protector like previous versions?
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 20, 2023
We're very sorry to learn about your unfortunate experience with the Kids EasyGrab Tablet Case. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We include those raised edges around the screen to assist with drop protection, but if you're looking for 360 degree protection, we'd recommend pairing this case with one of our trusted screen protectors, like the Kids Blue Light Guard Glass.
We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Problems with handle
on August 1, 2023
Posted by: Charmon
We love the case our only problem with it is the easy grab holder broke and we can no longer put it on our I pad. Other then that it was a great product for us I just wish the handle would have held up better.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, August 2, 2023
Hello! We love the Kids EasyGrab cases as well! We apologize the handle did not hold up the way you had hoped! We have an amazing warranty and would be most happy to help with that handle. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com