Customer reviews from otterbox.com
OtterBox - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Average customer rating
3.4
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
37
4 Stars
8
3 Stars
13
2 Stars
14
1 Star
17
50%of customers recommend this product.
(
33 out of
66)
Customer Reviews for OtterBox - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Posted by: Anonymous
Verified Purchase:Yes
safe and sturdy, light weight, need a new clear film
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
The handle is the only thing that needs adjusting!
on May 1, 2023
Posted by: Kachell
Verified Purchase:Yes
I love the case as far as protecting from falls, drops, etc. it definitely does protect. My issue is with the handle…. Handle does not bend barely and does not stay attached to the case constantly falling off so my child is unable to carry by handle or use the handle for propping up etc.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, May 2, 2023
We're very happy to hear the Kids EasyGrab case has been working well in keeping your iPad safe. We apologize for any trouble you've had with the case handle, but that is a bit unexpected. We'd like to dig a bit deeper into this in order to better understand what's going wrong here. Please give our awesome Otters a buzz at 1-855-688-7269 and they'll be able to help troubleshoot things or look into your case replacement options if necessary.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Bonnie M
Verified Purchase:Yes
Great quality , kids love the colors and being able to hook onto the back of thr front seat
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Msanne
Verified Purchase:Yes
I’m positive that it will protect the iPad but my grandson says the handle is awkward to carry. He doesn’t like it. And he takes his iPad everywhere.
Response from otterbox.comBy OtterBox, Customer Service Support, June 5, 2023
Hi there! While we are thrilled to hear that you are confident in the protectiveness of our EasyGrab Tablet case, we are sad to hear that it is not as comfortable to hold as you would like. We are always looking for ways to improve our products, so we greatly appreciate this feedback. We will be sure to pass it along to the correct teams for you. In the meantime, if there is anything that we can do to help, give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Anne
Verified Purchase:Yes
Though this is a sturdy case, the picture leads one to believe the bracket can be used as a kickstand. That is not the case. I am very disappointed in that.
Written by a customer while visiting otterbox.com
Posted by: Dusty
Verified Purchase:Yes
Both of my daughters wanted a Apple iPad for their birthday. I trust OtterBox brand to protect their new iPads. Thank you for making great quality cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ChristopherB
Verified Purchase:Yes
The case itself is great, but the handle keeps falling off. I expected much more for an Otterbox product at this price...
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 26, 2023
Oh snap! We're sorry to hear about your handle holdup with our Kids EasyGrab Tablet case, Christopher. Thankfully, we have an awesome product warranty policy, and we would be happy to get a replacement sent your way. We are sure that this will resolve the issue at hand. Just give our friendly Otters a ring at 1-855-688-7269 and we will get you taken care of.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Garbage
on June 25, 2023
Posted by: Tiffani
I’ve had to replace the screen about 5 times in under a year. Granted it’s used by a 5 YO but it’s not being thrown across a room. The accidental drop in a carpeted room from a 5YO height, resulted in a new screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 26, 2023
We're sorry to hear that your iPad was damaged while encased in one of our Kids EasyGrab Tablet cases. While we create our products to be durable and protective, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We always recommend pairing our cases with one of our awesome screen protectors, for added protection.
If you find that your case is damaged in any way, or you wanna check out our screen protectors, feel free to give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Support
If you find that your case is damaged in any way, or you wanna check out our screen protectors, feel free to give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com