Customer reviews from Samsung US
Samsung - QN85LS03FWDXZA 85" The Frame Pro Neo QLED 4K Smart TV (2025)
Average customer rating
4.7
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
120
4 Stars
28
3 Stars
5
2 Stars
1
1 Star
2
93%of customers recommend this product.
(
55 out of
59)
Customer Reviews for Samsung - QN85LS03FWDXZA 85" The Frame Pro Neo QLED 4K Smart TV (2025)
Customer Rating
3
Good, but....
on March 20, 2026
Posted by: Rick
from Fort Oglethorpe Georgia
[This review was collected as part of a promotion.] Love the picture quality, but the computer side of the unit seems a bit slow. The picture frame seemed like a good idea when I was buying the tv, but to be truthful, I hardly use it. Wish I would've selected the non-frame version and put the extra money toward a better soundbar.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
2
Response from Samsung USBy Samsung Specialist, March 20, 2026
Thanks for sharing your review. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
10/Ten
on March 13, 2026
Posted by: HugoB
from Austin texas
[This review was collected as part of a promotion.] I’ve had the frame TV for over a month and I’m beyond satisfied with my purchase. With every penny, I’ve hosted a few events including the Super Bowl and everyone complemented the look on the TV and how thin it was against the wall. Fantastic sound quality, excellent resolution & easy set up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful
on March 7, 2026
Posted by: Katt
[This review was collected as part of a promotion.] Awsome big, bright, & beautiful 😍 just love it very much!! I feel like I'm at the movie theater.every time i watch a show
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture
on March 5, 2026
Posted by: Smokeybandit
[This review was collected as part of a promotion.] Samsung has the best product by far!!! I would recommend 👌.
Written by a customer while visiting Samsung US
Customer Rating
3
Problem
on March 5, 2026
Posted by: PamR
[This review was collected as part of a promotion.] My Samsung Frame Pro TV keeps freezing up after having it for about 3 weeks. I have to unplug it to get it back so I haven’t mounted it yet since I won’t be able to unplug it. I am returning it. I have talked with Samsung about the issue they say unplug it.
Response from Samsung USBy Samsung Specialist, March 5, 2026
PamR,
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Brighten
on March 3, 2026
Posted by: Darnell
from Philadelphia
[This review was collected as part of a promotion.] brightness was okay could be a little bit brighter pixels.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Just a guy with a opinion.
on March 3, 2026
Posted by: Dseibles78
from 2907 W Florida St Apt C, Apt C
[This review was collected as part of a promotion.] The TV isn't as bright as thought it would be. But it definitely looks good!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not the average
on March 3, 2026
Posted by: Ashluvssam
from Colorado
[This review was collected as part of a promotion.] Worth the money! Not the average television. I'm impressed
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US