Customer reviews from Samsung US
Samsung - QN85LS03FWDXZA 85" The Frame Pro Neo QLED 4K Smart TV (2025)
Average customer rating
4.7
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
127
4 Stars
30
3 Stars
5
2 Stars
1
1 Star
3
94%of customers recommend this product.
(
59 out of
63)
Customer Reviews for Samsung - QN85LS03FWDXZA 85" The Frame Pro Neo QLED 4K Smart TV (2025)
Customer Rating
4
Great picture
on October 12, 2026
Posted by: Frank
from Moses Lake, WA
[This review was collected as part of a promotion.] Needs a better remote. On mine not all voice commands are working anymore. Such as tv off. Picture is great. Sometimes the wireless control box freezes up and has to be manually unplugged for20 sec for a reset.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Upscale fuzziness time lag
on September 5, 2026
Posted by: Chase
[This review was collected as part of a promotion.] otherwise quality set up except for upscaling there's a time lag and there's fuzziness on the cars quite noticeable depending on what you're watching and any quicker the ax in the morning with some of this
Written by a customer while visiting Samsung US
Customer Rating
1
Great features
on September 4, 2026
Posted by: BigCan42
from St louis
[This review was collected as part of a promotion.] I didn't care for it. Was glitches and slow so I cant say it good by any means and I personally just didn't like it.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, September 7, 2026
Hi BigCan42,
We appreciate your feedback regarding your TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback regarding your TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
great vie.
on August 17, 2026
Posted by: mann
[This review was collected as part of a promotion.] Loved it the best ud ever seen in ages oues top view demand
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best one yet!
on August 8, 2026
Posted by: 2 Dogs 4 me
from St.louis Mo.
[This review was collected as part of a promotion.] Best one ever. And I jave had a bunch in my life time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pro series
on July 29, 2026
Posted by: Tonyc79
from Whittier, ca
[This review was collected as part of a promotion.] Great tv. It performs well and looks beautiful. Love
Written by a customer while visiting Samsung US
Customer Rating
5
great picture
on July 27, 2026
Posted by: Dreamz
[This review was collected as part of a promotion.] Strong and reliable clear picture and the fact thats cheep
Written by a customer while visiting Samsung US
Customer Rating
5
Bet TV Ever
on July 27, 2026
Posted by: GG76
from Fort Collins, Colorado
[This review was collected as part of a promotion.] This has been the best TV I have ever bought! Love love love it!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US