Customer reviews from Samsung US
Samsung - QN85LS03FWDXZA 85" The Frame Pro Neo QLED 4K Smart TV (2025)
Average customer rating
4.7
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
120
4 Stars
28
3 Stars
5
2 Stars
1
1 Star
2
93%of customers recommend this product.
(
55 out of
59)
Customer Reviews for Samsung - QN85LS03FWDXZA 85" The Frame Pro Neo QLED 4K Smart TV (2025)
Customer Rating
4
Wireless One connect works well, but...
on June 19, 2026
Posted by: John p
from Syracuse, ny
The wireless one connect box concept works well. Wifi connection to soundbar has issues selecting as default with other accessories. Art subscription was supposed to be free for a year but can't find a promotion code for it.
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 65 wow we just lo e movie night
on June 18, 2026
Posted by: Samsung4life
[This review was collected as part of a promotion.] great product it's a great product our family loves it the controls are easy to adjust and the sound is awesome and great for movie night recommend highly Samsung is the best Samsung everything great products
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on June 17, 2026
Posted by: Jazzy814
from Nc
[This review was collected as part of a promotion.] Love our new Framepro. So cool to have the artwork available.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on June 13, 2026
Posted by: Luvrr
from Pa
[This review was collected as part of a promotion.] Goodggb tv goodd life good picture good quality good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to navigate
on June 10, 2026
Posted by: Onlyu
[This review was collected as part of a promotion.] Love my TV. When I do watch it. Only with company. Sometimes screen is neon gray. So I donr keep it plugged in. I love this TV had it for years. My late fiance bought it because he broke my tiny monitor size TV. In 2010. Still going strong and beautiful pic and sound
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The Remote is Terrible
on June 9, 2026
Posted by: IndiaInk2020
from San diego ca
[This review was collected as part of a promotion.] The tv is sketchy and there is no way to unplug it as the install hugs the wall. So to reset I have to go and turn the breaker off. My dream tv is sensitive, freezes spins and more often than not the remote dies. It either has to be recharged or solar charged. What happened to plain ol batteries that can quickly be changed out. Picture is fine. Nothing to get excited over especially at 2k for the 65” Frame Pro. What a letdown.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Specialist, June 9, 2026
IndiaInk2020,
We appreciate you taking the time to let us know about your experience. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit our website for LiveChat.
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit our website for LiveChat.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
One connect box is a major problem
on June 5, 2026
Posted by: john
[This review was collected as part of a promotion.] The picture quality is very good but the one-connect box is constantly disconnecting. I have tried moving it, putting new connection cables and nothing seems to solve on intermittent connection problems to the TV. I would not recommend this product due to the faulty nature of the non-connecting video/audio box with the tv.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Specialist, June 5, 2026
Thank you for sharing your experience with your Frame Pro TV and Wireless One Connect. If you're seeing a message that says "Wireless One Connect is disconnected" while watching content from an external source (such as a set-top box, game console, or antenna), this typically means the TV has lost its wireless connection to the Wireless One Connect Box.
To resolve this issue, please try the following steps:
1. Check that the Wireless One Connect Box is powered on. If it’s turned off, power it back on. Once powered, the TV should automatically reconnect when the signal is strong enough.
2. If the unit is powered on but still disconnected, you may need to adjust the alignment:
o Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
o Carefully adjust the Wireless One Connect Box’s position until the antenna icon turns blue, which indicates a strong signal and a successful connection.
If the issue continues after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat with an agent and additional support resources are also available on the Samsung website under the ‘Support’ section.
~ Samsung Specialist
To resolve this issue, please try the following steps:
1. Check that the Wireless One Connect Box is powered on. If it’s turned off, power it back on. Once powered, the TV should automatically reconnect when the signal is strong enough.
2. If the unit is powered on but still disconnected, you may need to adjust the alignment:
o Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
o Carefully adjust the Wireless One Connect Box’s position until the antenna icon turns blue, which indicates a strong signal and a successful connection.
If the issue continues after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat with an agent and additional support resources are also available on the Samsung website under the ‘Support’ section.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Make your home an ever-changing art 🖼️ show!
on June 5, 2026
Posted by: LoveMySamsungFrame
[This review was collected as part of a promotion.] I bought this television for the artwork mode and let me tell you it does not disappoint! It is absolutely stunning. And I absolutely love that the art store continuously updates the artwork. There are some improvements that can be made in terms of the frame/canvases that you can use with the television. The current bezels are a little bit cheap looking, and you are really limited in terms of your selection. But picking the right one can really make the art pop as a television it has really good graphics and I am not disappointed with it, but it is not at the level of some other Samsung TVs that are purely for tv watching. If you were looking for high-quality, that will also display art beautifully in your home and this is the tv for you. I love it so much that I bought two!
Written by a customer while visiting Samsung US