Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Plus Case with MagSafe - Black
Posted by: Brenda
Verified Purchase:Yes
Love how strong..I’ve dropped my phone with the case several times!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tcb22tx
Verified Purchase:Yes
The best iPhone case I have ever owned!!! This is the 6th one that I have purchased for every new iPhone that I have had.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dianne
Verified Purchase:Yes
I love the color and how it protects my iPhone. It was what I needed.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
M ok at durable and best looking case ive had
on October 11, 2023
Posted by: LSF150
It fell off the roof of a f150 and survived. 30mph
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
not great
on October 21, 2023
Posted by: rov6
I dropped my phone and this case did absolutely nothing. The back of my phone completely shattered.
Response from otterbox.comBy Customer Service, October 24, 2023
We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Not what I expected from Otterbox
on October 24, 2023
Posted by: tapgear
I have had numerous Otterbox cases over the years and have beat the living snot out of them. This case, did absolutely nothing to stop the damage on my phone. I think its because there is nothing softening the blow when it falls on the back. My back glass absolutely shattered on my 14 Pro Max and the case cracked. The only reason the case did not come apart is because the Magsafe Ring kept it together. I could understand if there was some crazy fall but it slipped out of my hand as I picked it up from my desk and fell on its back on the floor.
Response from otterbox.comBy Customer Service, October 25, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Terrible. Not worth the money.
on November 28, 2023
Posted by: tjhaley
Garbage. The back of my phone shattered from a short drop and the case turns brown even though it says that it is anti yellowing. The power button gets stuck on the side shortly after purchasing and doesn’t work. Absolute trash and so disappointing. I have been a loyal OtterBox customer for 10+ years but I will be switching to a different brand.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 30, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
3
Dirty edges
on November 29, 2023
Posted by: Nanci26
The case was super cute at first and then it turned a nasty color around on the rubber. I really only trust these cases but I don’t want a nasty looking case again
Response from otterbox.comBy Customer Service, November 30, 2023
Hello, Nanci! We are so sorry to hear that you are experiencing a discoloration issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com